Guest Service Representative/Front Desk Associate

4 days ago


Springfield, Oregon, United States Northwest x Southern Hospitality Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service Representative/Front Desk Clerk to join our team at Northwest x Southern Hospitality. As a key member of our front desk team, you will be responsible for ensuring exceptional guest satisfaction and revenue optimization through check-in, check-out, and coordination of hotel services.

Key Responsibilities
  • Respond to guest reservations requests and answer telephones in a professional and courteous manner
  • Handle guest compliments and complaints in a timely and effective manner
  • Coordinate hotel services, including room assignments, amenities, and special requests
  • Balance an assigned house bank and handle cash and credit transactions
  • Work collaboratively with other departments to ensure seamless guest experiences
Requirements
  • High school diploma or equivalent GED
  • Prior hotel and hospitality experience preferred
  • Excellent organizational, communication, and problem-solving skills
What We Offer
  • Opportunities for advancement and career growth
  • A dynamic and empowered team environment
  • Competitive compensation and benefits package
  • Professional development and training opportunities
Why Work for Northwest x Southern Hospitality?
  • We are committed to providing exceptional guest experiences and exceeding customer expectations
  • We offer a comprehensive benefits package, including medical, dental, and vision insurance
  • We provide opportunities for professional growth and development
  • We value our team members and offer a positive and supportive work environment


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