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Overnight Guest Services Coordinator

2 months ago

Custer, South Dakota, United States Custer State Park Resorts Full time
Department: Rooms

Reports to: Front Desk Supervisor or General Manager

Overview:

The Night Auditor plays a crucial role in ensuring guest satisfaction and operational efficiency during the night shift. This position involves a variety of responsibilities aimed at providing exceptional service to guests while maintaining the integrity of financial transactions and property security.

Key Responsibilities:
  • Deliver outstanding guest service to enhance the overall experience.
  • Conduct financial reconciliations for the front desk, dining facilities, and retail outlets as directed by corporate accounting standards.
  • Perform regular security inspections of the property to ensure guest safety.
  • Maintain a comprehensive understanding of the property’s amenities and services, including the dining options available.
  • Be knowledgeable about other facilities and activities within the resort.
  • Respond to guest inquiries regarding resort services, registration, and local attractions.
  • Facilitate reservations for dining, transportation, and entertainment as needed.
  • Utilize the computerized guest management system and handle various office equipment efficiently.
  • Ensure the front desk and lobby areas are well-presented and organized.
  • Welcome, register, and assign accommodations to guests, providing them with room keys.
  • Sort and distribute incoming mail and messages, and manage phone communications.
  • Handle walk-in reservations and coordinate with central reservations for any modifications.
  • Post charges related to accommodations, dining, and other services, ensuring clear communication of all transactions.
  • Accurately compute guest bills, process payments, and manage cash handling responsibilities.
  • Collaborate with housekeeping and maintenance teams to monitor room availability and address guest needs.
  • Safeguard guests' valuables in the hotel safe upon request.
  • Be adaptable to assist in various departments as necessary to support team objectives.
Qualifications:
  • Successful performance in this role requires the ability to fulfill essential duties effectively.
Preferred Education/Experience:
  • Previous experience or training in a similar role is advantageous but not mandatory.
Reasoning Skills:
  • Ability to apply logical reasoning to follow instructions in various formats.
  • Capable of addressing common issues related to guest accommodations.
  • Proficient in identifying and resolving basic discrepancies in financial postings.
Physical Demands:
The physical requirements necessary for this position include:
  • Frequent grasping, writing, standing, walking, and repetitive motions.
  • Continuous communication with guests and team members, requiring strong listening and speaking skills.
  • Regular visual tasks, particularly near vision and depth perception.
  • Ability to use hands for reaching, climbing, balancing, kneeling, and other physical activities.
  • Must be able to lift and/or move up to five pounds regularly and up to 25 pounds occasionally.
About Us: At Custer State Park Resorts, we pride ourselves on our commitment to hospitality and guest satisfaction. Our team is dedicated to providing exceptional service while maximizing profitability and asset value for our clients. We are continuously expanding and seeking motivated individuals to join our dynamic team.

We are an equal opportunity employer and uphold a policy of non-discrimination and harassment in the workplace.