Dispatch Coordinator

SERVPRO of Lansdale is seeking a highly organized and customer-focused Dispatch Coordinator to join our team.

Key Responsibilities:

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management.
• Review and maintain the scheduling software to ensure accurate team routing.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services, follow up on current projects, and handle general inquiries.
• Collaborate with other departments as needed.

Requirements:

• High school diploma or equivalent (preferred).
• At least 2 years of customer service and/or office-related experience.
• Prior dispatch experience is a plus.
• Ability to multitask and remain detail-oriented.
• Knowledge of local geographical area is a plus.
• Proficiency in relevant computer applications.
• Ability to handle after-hours on-call duties.

About SERVPRO of Lansdale:

We are a fast-paced office environment that requires a sedentary role with some filing responsibilities. The ideal candidate will be able to lift files, open filing cabinets, and bend or stand as necessary. A successful background check is required.

Each SERVPRO franchise is independently owned and operated.

This role involves giving estimates of work needed to be done with incoming customer calls and dispatching work to appropriate teams within the franchise.