Overnight Guest Services Coordinator

2 months ago


Custer, South Dakota, United States Custer State Park Resorts Full time
Department: Rooms

Reports to: Front Desk Supervisor or General Manager

Overview:

The Night Auditor plays a crucial role in ensuring guest satisfaction by executing various responsibilities:

Key Responsibilities
  • Deliver exceptional service to all guests.
  • Conduct financial reconciliations for the front desk, dining facilities, and retail outlets as outlined by corporate accounting protocols.
  • Perform regular security inspections throughout the lodge.
  • Maintain comprehensive knowledge of the property and its amenities, including the dining options available.
  • Stay informed about other lodges and activities within the park.
  • Respond to guest inquiries regarding resort services, registration, shopping, dining, entertainment, travel directions, and activities.
  • Facilitate reservations for dining, transportation, or entertainment and coordinate tour arrangements.
  • Utilize the computerized guest accounting system, credit card processing equipment, telecommunication devices, and various office tools.
  • Ensure the front desk and lobby area are presentable and organized.
  • Welcome, register, and assign accommodations to guests, providing them with room keys.
  • Sort and distribute incoming mail and messages, and manage phone communications.
  • Handle walk-in reservations efficiently.
  • Collaborate closely with central reservations for any updates or modifications to bookings.
  • Post charges for accommodations, food, beverages, and phone usage, ensuring clear communication of all charges.
  • Calculate bills, process payments, and manage cash transactions accurately.
  • Ensure precision in all postings and cash handling duties.
  • Work in conjunction with housekeeping and maintenance teams to oversee room and cabin status. Assist with guest requests, such as delivering additional bedding or cribs.
  • Safeguard guests' valuables in the hotel safe or safe deposit box upon request.
  • May be assigned additional tasks in various departments to support team objectives.
Qualifications
  • To excel in this role, candidates must demonstrate the ability to perform essential duties effectively. The following qualifications are preferred:
Education/Experience:
  • Previous experience or training is advantageous but not mandatory.
Reasoning Skills:
  • Ability to apply common sense to follow instructions provided in written, oral, or diagrammatic formats.
  • Capability to address basic issues related to guest experiences (e.g., reservation discrepancies, maintenance concerns).
  • Ability to identify and resolve basic posting errors or discrepancies.
Physical Demands:
The physical requirements necessary for successful performance in this role include:
  • Frequent grasping, writing, standing, walking, and repetitive motions, along with listening and visual acuity.
  • Continuous communication with guests, supervisors, and colleagues.
  • Regular use of hands and arms, with occasional climbing, balancing, kneeling, or crawling.
  • Regularly lifting or moving items up to five pounds and occasionally up to 25 pounds.
About Us: At Custer State Park Resorts, we pride ourselves on our commitment to hospitality and excellence. Our team of professionals is dedicated to maximizing profitability while enhancing asset value for our clients. We continuously seek motivated individuals to join our expanding team across various locations.

We are an equal opportunity employer and uphold a policy of non-discrimination and harassment in the workplace.

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