HVAC Sales and Support Representative

1 day ago


Knoxville, Tennessee, United States Watsco Full time

Career Opportunity: Branch Sales Associate

About Us

Carrier Enterprise is a leading national distributor of residential and light commercial HVAC products, parts, and supplies. Our company serves licensed HVAC/R dealers and contractors across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada.

Job Description

We are seeking a Branch Sales Associate to join our team in Knoxville, TN. In this role, you will be responsible for providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location.

You will work closely with our customers to understand their needs and provide recommendations for the right HVAC/R products and supplies. You will also be responsible for maintaining accurate records of customer transactions, including invoices, returns, and warranty claims.

Responsibilities
  • Provide exceptional customer service, responding promptly to customer inquiries and resolving issues in a professional and courteous manner.
  • Maintain accurate records of customer transactions, including invoices, returns, and warranty claims.
  • Process customer orders accurately, ensuring that all requested items are available, properly priced, and invoiced correctly.
  • Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
  • Monitor and replenish stock levels on the sales floor, conducting regular inventory counts and reporting any discrepancies to the store manager.
Requirements

To be successful in this role, you must have a high school diploma or equivalent with one (1) year experience. Prior forklift certification is preferred. A positive attitude, willingness to learn, and a team-oriented mindset are essential for success in this position.

Benefits

We offer a comprehensive benefits package, including health insurance, dental insurance, vision insurance, life insurance, disability insurance, an employee assistance program, tuition reimbursement, paid vacation, sick time, company-paid holidays, 401(k) plan with employer match, and an employee discount program.

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. This is a full-time opportunity, with the possibility of part-time positions available as well.



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