Senior IT Systems Administrator

1 week ago


Shaker Heights, Ohio, United States University Hospitals Full time
Job Summary

This position serves as a technical expert between IT&S owners of the Electronic Health Record and surrounding applications technology. The successful candidate will provide guidance and lead technical aspects related to software and technology design decisions, implementation, testing, and ongoing support.

Key Responsibilities
  • Installation and updates to application software
  • Coordinates and leads all aspects of installation and updates to the EHR with the vendor, DBA, Server Storage, Network, InfoSec, UAC, and other technology teams
  • Defines and develops enterprise-specific documentation describing IT team activities and vendor interactions
  • Works with vendor staff to review and ensure adherence to system standards and coordinate remote access information and capability
  • Presents new products or changes to current products to the architecture group for initial review and discussion
  • Ensures technology and service desk documentation is updated when changes are made or new products are implemented
System Operations

Manages process and leads the team that monitors enterprise clinical and billing application environment, including servers, interfaces, and fax/print technology. Responds to alerts generated and works with the appropriate technology teams and vendor to resolve.

  • Leads teams independently to implement product software updates, hot fixes, and application upgrades as needed
  • Configures product services and coordinates client workstation settings
  • Coordinates technology-based application level changes with appropriate IT teams and vendor as needed
Production Maintenance

Works with DBAs and Server Storage team to analyze database size and growth to ensure appropriate storage is available to the application. Works with the data protection team to schedule database/log backups. Monitors system activities during peak usage, including page file, CPU, and memory usage.

  • On-Call/Off-Hours duties as required
  • Supports Manager in all technical activities related to the implementation and support of clinical and billing applications
  • Provides guidance and leadership to team members on system maintenance activities
Administrative Requirements

Participates in and supports application and IT level Change Control process. Meets regularly with management to discuss system status and escalate issues, and assist as necessary with the completion of status reports and presentations, as well as maintenance activity scheduling and planning.

  • Reports status of upgrades and issues in a timely and effective manner
  • Provides mentorship of team members


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