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Senior Oracle Business Analyst

4 weeks ago

Shaker Heights, Ohio, United States University Hospitals Full time
Job Summary

We are seeking a highly skilled Oracle Business Analyst to join our team at University Hospitals. As a key member of our IT department, you will be responsible for the maintenance and support of the Oracle eBusiness Suite and ancillary applications.

Key Responsibilities
  • Assist application users and resolve support requests within established service level agreements.
  • Troubleshoot application issues, with minimal assistance, to resolution including root cause analysis and recommendations for permanent resolution.
  • Perform needs assessment, design, implement, and support activities in accordance with SDLC and project management best practices.
  • Lead solution design and business workflow phases for medium to high complexity efforts; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
  • Partner with end users to understand workflow and business processes.
  • Assist with data collection from business subject matter experts, to facilitate design, which will represent an improved business workflow.
  • Prepare detailed flowcharts/diagrams to assist with design decisions and problem analysis.
  • Collaborate with the Project Management Office on all phases of a project; from scoping and design through implementation and transition to Operations.
  • Partner with IT leaders, business partners, and vendors to implement solutions that meet organization needs, application, and regulatory requirements.
  • Lead activities as assigned for high complexity efforts.
  • Own specific functionality and processes, responsible for configuration, testing, and communication regarding this functionality/process.
  • Support inbound/outbound interfaces as appropriate.
  • Independently manage components of application patching and upgrades, testing, troubleshooting, and support efforts.
  • Lead unit and integrated testing of the application to ensure design objectives are met.
  • Collaborate with application analysts and other IT teams to ensure proper system integration.
  • Conduct effective meetings and appropriately communicate with business partners, peers, and IT leadership.
  • Participate in change management activities to support successful system deployments and enhancements.
  • Provide input into end-user training materials and participate in training efforts.
  • Leverage vendor support tools and portals to facilitate resolution of application issues.
  • Evaluate and maintain appropriate system documentation.
  • Participate in code and technical design reviews.
  • Utilize appropriate change control procedures and standards.
  • Perform on-call rotation duties in a 24O7 environment.
Additional Responsibilities
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.