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Credit Operations Specialist

2 months ago

Monticello, New York, United States Resorts World New York Full time

Under the supervision of the Credit Manager, the Credit Operations Specialist is tasked with various administrative responsibilities associated with credit application processes in accordance with departmental protocols. This role does not include any credit approval authority.

Key Responsibilities

  • Inputs patron details into the database and maintains credit records.
  • Possesses the ability to adhere to instructions while being self-driven.
  • Exhibits and delivers exceptional customer service.
  • Digitally archives credit documentation as required.
  • Manages both internal and external requests for casino credit data.
  • Maintains a professional and tidy appearance consistently.
  • Completes additional tasks as assigned.
Core Competencies:
  • Shows consistent respect and commitment to guests, vendors, colleagues, and the organization by being engaged, interested, and productive.
  • Displays a comprehensive understanding of the marketplace; actively collaborates to develop best practices essential for the organization's success.
  • Recognizes the financial and guest relations impact of actions and decisions.
  • Takes the initiative to propose innovative ideas and perspectives to foster positive outcomes.
  • Demonstrates respectful consideration of diverse viewpoints and situations.
  • Prioritizes the guest experience in every decision made.
Essential Qualifications
  • The Credit Operations Specialist must effectively utilize Microsoft Office and other software applications, as well as communicate proficiently via email.
  • Capable of performing mathematical calculations.
  • Accesses and inputs data into the system, including setting up and reissuing player cards.
  • Ability to remain in a stationary position for prolonged periods.
Knowledge and Experience
  • Must be at least 21 years of age.
  • High school diploma or equivalent required.
  • Previous experience in Casino Gaming is preferred.
  • Typing proficiency and basic computer skills are necessary.
  • Must be eligible to obtain and sustain a gaming license as required by regulatory authorities.
  • Strong organizational and communication skills are essential.