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Service Associate

2 months ago

New York, New York, United States Five Star Bank Full time
Job Title: Service Associate

We are seeking a highly motivated and customer-focused Service Associate to join our team at Five Star Bank. As a Service Associate, you will play a critical role in delivering exceptional client experiences, executing banking transactions, and introducing products and services that enhance the financial well-being of our customers.

Key Responsibilities:
  • Provide personalized and caring client service, ensuring a positive experience for every customer interaction.
  • Efficiently execute banking transactions, including cash handling and processing night deposit bags.
  • Develop and maintain knowledge of bank products and services, introducing customers to alternate banking channels, including ATMs and digital banking.
  • Identify customer needs and refer to the appropriate team member or business partner.
  • Ensure compliance with security and audit procedures, maintaining knowledge of regulatory compliance requirements.
Requirements:
  • High School Diploma or equivalent business experience.
  • 1+ year customer service experience, preferably in financial services.
  • Strong organizational and time management skills, with ability to thrive in a team environment.
  • Ability to learn and utilize new technology effectively and efficiently.
Physical Requirements:
  • Able to regularly stand for prolonged periods of time.
  • Able to regularly lift 1-10 lbs., occasionally lifting to 30 lbs.
  • Able to travel between office locations.
Work Schedule:

Varies with office needs and may include evenings and weekends.

This job description is not exhaustive, and the Service Associate may be required to perform other duties as assigned.