Customer Support Associate

2 weeks ago

River Falls, Wisconsin, United States Mnrubber Full time

Company Overview

Minnesota Rubber & Plastics is a global leader in the development of material compounds, engineering design, and manufacturing of custom molded elastomeric and thermoplastic components. Our commitment to quality and performance is reflected in the critical sealing components we provide for various applications, from household fixtures to medical devices.

Position Summary

We are looking for a dedicated Customer Service Representative to join our team. This role is essential in delivering outstanding service to our clients. You will be tasked with identifying and implementing effective solutions for customer needs. Your responsibilities will include managing order entries, providing product information, and ensuring timely responses to customer inquiries.

Key Responsibilities

  • Identify issues proactively and explore alternative solutions to resolve customer problems.
  • Provide exceptional support and communicate updates to all stakeholders involved.
  • Collaborate with team members to enhance service delivery and participate in team problem-solving activities.
  • Act as a liaison between customers and internal departments to ensure satisfaction.
  • Communicate proactively with customers and account managers, demonstrating urgency and professionalism.
  • Process purchase orders, change orders, lab requests, and quotes in accordance with departmental policies.
  • Address and resolve customer inquiries and complaints, including complex issues.
  • Support Business Development Managers with assigned accounts, assisting in the resolution of customer concerns.

Ideal Candidate Profile

You will thrive in this role if you:

  • Enjoy working in a dynamic and innovative environment.
  • Value collaboration and knowledge sharing among team members.
  • Are self-motivated and capable of working independently as well as part of a team.
  • Exhibit strong attention to detail and organizational skills.

Qualifications

  • Preferred college degree.
  • Minimum of two years of experience in customer service.
  • Experience with technical manufacturing or engineering teams is advantageous.
  • Strong analytical skills and critical thinking abilities.
  • Proficient in preparing professional correspondence.
  • Effective communication skills with both customers and team members.
  • Demonstrated problem-solving and decision-making capabilities.

Benefits

  • Competitive compensation and employee ownership opportunities.
  • Comprehensive medical, dental, and disability benefits.
  • Flexible spending accounts and health savings accounts.
  • Incentive opportunities through team shares and bonuses.
  • Generous paid time off policy.
  • Recognition and reward programs.
  • Training and professional development opportunities.
  • 401(k) retirement savings plan with company matching.
  • Tuition reimbursement options.
  • Life insurance coverage.
  • Employee Assistance Program (EAP).

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