Server Technical Support Specialist
3 days ago
This is a 100% remote opportunity that requires a Utah resident. As a Server Support Representative, you will primarily support IONOS customers with dedicated, root, and VPS server products via phone, email, and chat.
Responsibilities:- Resolve customer issues via phone, email, and chat
- Demonstrate technical proficiency and effective soft skills in resolving customer issues
- Troubleshoot a wide range of technical and billing concerns and educate customers about our products and processes
- Recommend and sell related products and services based on customer needs
- Effectively manage self to meet departmental goals and resolve incoming workload efficiently
- Prior technical support and/or customer service experience preferred
- Strong spoken and written communication skills
- Basic understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP
- Basic understanding of web hosting software such as IIS and Apache
- Will to learn and adapt to new technologies in a changing environment
IONOS Inc. is a subsidiary of United Internet, a profitable, publicly held German company with a market cap of over $8 billion. We are a global leader among web hosting providers, maintaining over 8 million customer contracts and managing over 19 million domain names worldwide.
We operate 10 highly-secure, green data centers housing more than 90,000 servers. Our unique business model positions us as a one-stop-shop for web solutions, offering users every available resource to easily and affordably create and maintain an optimal online presence.
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Server Technical Support Specialist
3 weeks ago
Salt Lake, Utah, United States IONOS Inc Full timeServer Support RepresentativeIONOS Inc. is seeking a highly skilled Server Support Representative to join our team. As a Server Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients via phone, email, and chat.Key Responsibilities:Resolve customer issues in a timely and professional...
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Server Technical Support Specialist
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Salt Lake, Utah, United States IONOS Inc Full timeJob Summary:This is a 100% remote opportunity for a Server Support Representative to join IONOS Inc. in Salt Lake City, UT, USA. The successful candidate will primarily support IONOS customers with dedicated, root, and VPS server products via phone, email, and chat.Responsibilities:Resolve customer issues via phone, email, and chatDemonstrate technical...
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