Server Technical Support Specialist

3 days ago


Salt Lake, Utah, United States IONOS Inc Full time
Job Summary:

This is a 100% remote opportunity that requires a Utah resident. As a Server Support Representative, you will primarily support IONOS customers with dedicated, root, and VPS server products via phone, email, and chat.

Responsibilities:
  • Resolve customer issues via phone, email, and chat
  • Demonstrate technical proficiency and effective soft skills in resolving customer issues
  • Troubleshoot a wide range of technical and billing concerns and educate customers about our products and processes
  • Recommend and sell related products and services based on customer needs
  • Effectively manage self to meet departmental goals and resolve incoming workload efficiently
Qualifications:
  • Prior technical support and/or customer service experience preferred
  • Strong spoken and written communication skills
  • Basic understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP
  • Basic understanding of web hosting software such as IIS and Apache
  • Will to learn and adapt to new technologies in a changing environment
About IONOS:

IONOS Inc. is a subsidiary of United Internet, a profitable, publicly held German company with a market cap of over $8 billion. We are a global leader among web hosting providers, maintaining over 8 million customer contracts and managing over 19 million domain names worldwide.

We operate 10 highly-secure, green data centers housing more than 90,000 servers. Our unique business model positions us as a one-stop-shop for web solutions, offering users every available resource to easily and affordably create and maintain an optimal online presence.



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