Customer Support Specialist

7 days ago


Wallingford, Connecticut, United States Times Microwave Systems Full time

Job Description:

We are looking for a highly organized and personable Customer Support Specialist to join our team at Times Microwave Systems. In this role, you will be the primary customer contact for order management and sales inquiries.

Key Responsibilities:

  • Generate quotes, assist with product recommendations, and complete PO/contract review for all orders.
  • Work with other TMS functions to manage customer requests, expedite late orders, and resolve issues.
  • Manage expectations with customers on product lead times, delivery requests, and product availability.
  • Review, enter, and acknowledge purchase orders.
  • Update open order reports and provide to accounts as requested.

Requirements:

  • Bachelor's degree or equivalent work experience.
  • At least 3 years of experience in sales and/or customer service.
  • Strong negotiation, problem-solving, and communication skills.
  • Familiarity with ERP systems, preferably Oracle.
  • Experience working in a manufacturing environment is a plus.

Salary: $65,000 - $85,000 per year, depending on experience.



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