Patient Service Representative

4 days ago


Annapolis, Maryland, United States Luminis Health Full time
Job Summary

We are seeking a Patient Service Representative to join our team at Luminis Health Anne Arundel Medical Center. As a key member of our front desk team, you will provide exceptional customer service and support to patients, family members, visitors, and staff.

Duties and Responsibilities
  • Meet and greet patients, family members, visitors, and staff in a professional and welcoming manner.
  • Maintain a clean and organized workspace, ensuring patient comfort and safety.
  • Answer phone calls promptly and efficiently, providing accurate information and transferring calls as necessary.
  • Direct patients and visitors to the appropriate hospital departments or services.
  • Protect hospital assets by maintaining confidentiality and integrity of patient data.
  • Comply with regulatory requirements and hospital policies.
Requirements
  • High school diploma or equivalent required.
  • Two years of customer service experience, preferably in a healthcare setting.
  • Effective communication and interpersonal skills.
  • Basic computer skills and typing ability (35 wpm).
Benefits
  • Competitive salary: $45,000 - $55,000 per year.
  • Medical, dental, and vision insurance.
  • Retirement plan with employer contribution.
  • Paid time off and employee tuition assistance benefits.


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