Patient Financial Services Department Head

6 days ago


Annapolis, Maryland, United States Insight Global Healthcare Full time
Job Summary

We are seeking an experienced Patient Financial Services Manager to oversee the management and execution of PFS staff and functions at our Annapolis, MD location. The ideal candidate will have a strong background in medical billing and supervisory experience.

The Patient Financial Services Manager is responsible for ensuring optimal workflow, training of staff, monitoring performance, and making recommendations for improvement as needed.

Key Responsibilities
  1. Regulatory Compliance: Actively adheres to regulatory requirements regarding billing and reimbursement, implementing and staying current on updates and changes.
  2. Leadership Development: Mentors and develops the leadership team in the Patient Financial Services department, leading by example and maintaining a professional demeanor.
  3. Department Representation: Represents the PFS department in leadership meetings to provide subject matter guidance and participates in revenue cycle initiatives to advance organizational goals.
  4. Billing Operations: Manages accounts receivable and billing trends, overseeing billing operations, and ensuring compliance with third-party payor's clean claims requirements.
  5. Denials Management: Performs routine audits to ensure compliance with Luminis and PFS policies and procedures and manages corrective actions in a timely manner.
  6. Patient Complaints: Resolves patient complaints escalated from PFS staff, supervisors, and the Patient Advocacy Department.
  7. Frontend Processes: Implements frontend processes to help patients understand their financial responsibility and assist with applications for available programs.

Requirements:

  • At least 5 years of experience in Medical Billing, Central Business Office, Hospital Patient Access, or Hospital Business Office in an automated setting.
  • At least 3-5 years of supervisory experience in a healthcare business office setting.
  • Bachelor's Degree in a related field.
  • Experience using EPIC.

Salary Range: $90,000 - $120,000 per year, depending on experience.



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