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Automotive Service Representative
1 month ago
Bridgestone Retail Operations, a subsidiary of Bridgestone Americas, is one of the leading tire and automotive service providers in North America. With over 22,000 teammates and more than 2,200 company-owned stores, we offer a wide range of services to our customers.
The role of Sales and Service Technician is a unique hybrid position that combines customer-facing skills with technical expertise. As a key pipeline for future career-growth within Firestone Complete Auto Care, this role is primarily responsible for serving customers through assessing needs, recommending products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction.
The successful individual in this role will learn all aspects of store operations and effectively flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required. Key responsibilities include providing excellent customer service, sales, and customer issue resolution (75%), and performing basic vehicle service tasks such as oil changes, tire rotations, and fluid checks (25%). Store operations, opening/closing, inventory management, and display maintenance are also essential duties.
Growth and Career Development Role
This role may assist the Manager or act as Manager-On-Duty in certain circumstances or to support development. The successful candidate will have the opportunity to learn all aspects of store operations and develop their skills in customer service, sales, and technical areas.
