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Customer Solutions Expert

4 weeks ago

San Jose, California, United States TM Management Group Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Specialist. As a key member of our sales team, you will be responsible for identifying and pursuing new sales leads, providing exceptional customer service, and working closely with our account team to drive growth and retention of client accounts.

Key Responsibilities:

  • Utilize targeted marketing lists to identify and pursue new sales opportunities
  • Provide customers with tailored solutions to simplify and organize their lives
  • Process sales orders, changes, and cancellations in a timely and efficient manner
  • Offer product sales and support to customers, colleagues, and external sales teams
  • Develop and execute marketing campaigns, attend live events, and follow up on customer enrollments
  • Excel in a fast-paced, team-based environment

Requirements:

  • A high school diploma or equivalent is required
  • 0-3 years of experience in customer service, sales, retail, or hospitality industries
  • Reliable transportation is essential
  • Excellent communication, active listening, and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong sales and closing skills, with the ability to overcome objections

TM Management Group is an equal opportunities employer.