Hospital Operator

3 weeks ago


Rochester, Minnesota, United States Mayo Clinic Full time
About the Role

The Hospital Operator is a critical member of the Mayo Clinic team, responsible for providing exceptional patient service and support to our patients, visitors, and staff. As a Hospital Operator, you will be the first point of contact for our patients and families, and will play a key role in ensuring that their needs are met in a timely and professional manner.

Key Responsibilities
  • Answer and direct incoming calls from patients, visitors, and staff in a polite, articulate, and professional manner.
  • Utilize electronic directory databases, websites, and other reference materials to provide accurate and timely information to callers.
  • Page staff and other personnel as needed to ensure that patients receive the care and support they need.
  • Work effectively in a fast-paced environment, handling multiple calls and tasks simultaneously.
  • Provide exceptional customer service, responding to patient and family inquiries and concerns in a timely and professional manner.
Requirements
  • High school diploma or equivalent required.
  • Computer and keyboarding experience required.
  • Multi-phone line experience required.
  • Minimum of 2 years customer service experience required.
  • Strong communication and interpersonal skills required.
  • Ability to work effectively in a team environment and independently.
What We Offer

As a Hospital Operator at Mayo Clinic, you will have the opportunity to work in a dynamic and supportive environment, with a team of dedicated professionals who are passionate about delivering exceptional patient care. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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