Multilingual Client Support Specialist

5 days ago


Needham, Alabama, United States First Help Financial Full time
About the Role

We are seeking a skilled Multilingual Client Support Specialist to join our Customer Service team at First Help Financial. In this role, you will be responsible for providing top-notch support to our clients, resolving issues, and ensuring their satisfaction.

Key Responsibilities
  • Respond to client inquiries via phone, email, or chat, addressing their concerns and providing solutions.
  • Resolve customer complaints in a timely and professional manner, escalating issues when necessary.
  • Meet defined department goals and activity metrics, including response times and resolution rates.
  • Collaborate with internal teams to ensure seamless communication and problem-solving.
  • Participate in training programs to enhance skills and knowledge, staying up-to-date on company policies and procedures.
Requirements
  • 1 year of experience in a customer-facing role, preferably in a call center environment.
  • Demonstrated fluency in Spanish and English, with excellent written and verbal communication skills.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
  • Strong problem-solving skills, with attention to detail and ability to meet deadlines.
What We Offer
  • $19.01 per hour, plus a competitive monthly bonus.
  • A comprehensive benefits package, including medical, dental, vision, LTD/STD, and paid parental leave.
  • A 401(k) match program, tuition reimbursement, and opportunities for career growth and development.
  • A dynamic and inclusive work environment, committed to diversity and inclusion.
About Us

First Help Financial is a leading provider of auto loans, dedicated to serving the underserved and promoting financial inclusion. We offer flexible financing options, tri-lingual support, and exceptional customer service, making us a great place to work and grow your career.



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