Branch Operations Manager

4 days ago

Lincoln, Nebraska, United States Quality Talent Group Full time

About the Job

At Quality Talent Group, we're seeking a Branch Operations Associate Manager to join our National Branch Network as part of the Consumer, Small & Business Banking division.

This role will lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions.

The ideal candidate will provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools.

Responsibilities include managing the schedule and the daily operations of the teller line, making decisions and resolving issues related to daily operations of the teller line, under direction of regional banking management.

The Branch Operations Associate Manager will leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures.

Additionally, this role will support customers and employees in resolving or escalating concerns or complaints, coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives.

Key qualifications include 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Preferred qualifications include customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment, knowledge and understanding of retail compliance controls, risk management, and loss prevention.

Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting, cash handling experience, bilingual speaking proficiency in Spanish/English, and ability to work a schedule that may include most Saturdays.

Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies.

The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards.

A current credit report will be used to assess your financial responsibility and credit fitness.

Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.

We Value Diversity

At Quality Talent Group, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Quality Talent Group policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Quality Talent Group.

Drug and Alcohol Policy

Please see our Drug and Alcohol Policy to learn more.

Quality Talent Group

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