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Table Games Operations Manager
2 months ago
We are seeking a highly skilled and experienced Table Games Operations Manager to join our team at Hollywood Casino Bangor. As a key member of our gaming operations team, you will be responsible for the overall operation of Table Games on assigned shifts and will assist the Manager, Table Games Shift with all aspects of day-to-day operations.
Key Responsibilities- Direct the Table Games supervisors to accomplish the goals of the individual gaming areas and Table Games department.
- Work closely with the Table Games Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.
- Drive improved results through staff development and training programs, and established methods, procedures, and guidelines to maintain desired standards, and high-quality service, then monitor results through inspection, evaluation, and analysis.
- Management accountability for all team members for day-to-day and long-term operations to include hiring, training, and developing employees which includes coaching, mentoring, and appropriate performance management up to and including separation.
- Responsible for scheduling (planning, assigning, and directing work) to meet business demands and ensure customer satisfaction.
- Provide visible leadership in gaming operation areas.
- Ensure compliance with Title 31 requirements and processes.
- Responsible for the overall integrity of daily operations. Model regulatory, departmental, and company policies and procedures.
- Presents oneself as a credit to the Company and encourages others to do the same.
- Perform all other related and compatible duties as assigned.
- Bachelor's degree (B.A./B.S.) from an accredited four-year college or university.
- Three years progressively more challenging experience in a gaming operations role, some table games experience preferred.
- Must be proficient in Microsoft applications (Excel, Access, Word).
- Ability to learn and understand Budget and P&L Statements.
- Good oral and written communication skills, must be fluent and literate in English.
- Able to develop effective problem-solving skills with the ability to exercise independent judgment within established policies.
- Must possess excellent interpersonal and employee relations skills.
- Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors in a fast-paced environment.
- Ability to stand and walk, and mobility to move easily around the pit area as well as the entire property for the entire shift.
- Must be able to listen and respond to visual and aural cues.
- Must be able to tolerate areas with varying noise and temperature levels, illumination, vibration, and crowds.
- Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.
