Customer Service Assistant Manager

2 weeks ago

Bangor, United States Hollywood Casino Bangor Full time

WE’RE CHANGING ENTERTAINMENT.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.


We offer Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more


WE LOVE OUR WORK.

  • Responsible for the overall operation of Table Games on assigned shift and when called upon assists the Mgr Table Games Shift with all aspects of day to day operations
  • Directs the Table Games supervisors to accomplish the goals of the individual gaming areas and Table Games department
  • Works closely with Table Games Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability
  • Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Works with Manager to make changes if necessary to achieve end result.


BRING US YOUR BEST.

  • Three years progressively more challenging experience in a gaming operations role, some table games experience preferred
  • Must be proficient in Microsoft applications (Excel, Access, Word)
  • Ability to learn and understand Budge and P&L Statements
  • Good oral and written communication skills, must be fluent and literate in English
  • Able to develop effective problem solving skills with the ability to exercise independent judgment within established policies
  • Must possess excellent interpersonal and employee relations skills


STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.


Equal Opportunity Employer

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