Order Management Associate

2 weeks ago


Wallingford, Connecticut, United States Johnson Controls Full time
About This Opportunity

We are seeking a highly skilled Sales Representative to join our team. As a Sales Representative, you will play a critical role in delivering premier customer service and driving sales growth.

Key Responsibilities:
  • Manage customer orders from receipt to shipment, ensuring timely delivery based on customer demand.
  • Communicate daily with customers via phone, email, etc., to resolve issues and provide assistance.
  • Enter customer orders into the Order entry system the same day the order is received.
  • Promote and support sales promotions.
  • Collaborate with regional sales force and other field staff to deliver premier customer service.
  • Research and resolve customer complaints and issues, and provide customer assistance in locating and identifying replacement parts.
Requirements and Qualifications
  • A High School diploma or equivalent combined education and experience.
  • Experience related to Customer Service and high-volume calls.
  • Proficiency in a Windows operating environment, including email and Microsoft Office software.
  • Strong interpersonal skills and decision-making abilities.
  • Effective and professional communication and organization skills.
  • Strong conflict resolution skills.
  • Ability to work effectively in a high-volume fast-paced environment.
What We Offer
  • Competitive Pay: $65,000 - $90,000 per year, depending on location and experience.
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
  • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.
  • JCI Employee discount programs (The Loop by Perk Spot).


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