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Restaurant Operations Manager
2 months ago
Sally's Apizza is a renowned establishment that has been perfecting the art of New Haven Style Apizza since 1938. With a strong presence across the United States, we are committed to delivering exceptional culinary experiences to our guests. Our mission is to make great pizza accessible to everyone, while fostering a culture of excellence and teamwork.
Job SummaryWe are seeking an experienced and dynamic General Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring seamless execution of our culinary vision, and driving business growth. If you are a passionate and results-driven professional with a background in restaurant management, we encourage you to apply.
Key Responsibilities- Restaurant Operations: Oversee all aspects of restaurant operations, including food and beverage execution, quality control, service, cost control, labor, and profitability.
- Team Management: Mentor, teach, and train managers and hourly staff to perform at a high level, while building relationships that foster loyalty and teamwork.
- Financial Management: Meet budgeted goals related to projected revenue, cost of goods, labor, and all other operating expenses.
- Inventory and Ordering: Manage weekly inventory, ordering, and production to ensure optimal stock levels and minimize waste.
- Labor Management: Produce revenue projections, staffing matrices, staff scheduling, and theoretical vs actual labor analysis to optimize labor costs.
- Customer Relations: Maintain and manage our in-house CRM platform to ensure customer relations visibility, guest satisfaction, retention, and recovery.
- Training and Development: Work directly with the Manager of Training to educate and train all team members on our core company curriculum, procedures, and policies.
- Restaurant Appearance: Ensure the restaurant maintains a clean, safe, and welcoming environment that meets our high standards.
- Compliance: Enforce all handbook policies and standards set forth by the company, ensuring compliance with public health, sanitation, and safety regulations.
- Vendor Relationships: Develop and maintain relationships with food and beverage vendors, ensuring optimal purchasing power and negotiated prices.
- Technical Skills: Strong computer skills, including Microsoft Office, Brink, and 7Shifts POS. Ability to perform theoretical costing around food, purchasing, and labor.
- Language: English, with basic Spanish skills preferred but not required.
- Experience: A minimum of 5 years of proven success as a leader in restaurant operations, with a background in best-in-class restaurant experience and a passion for staying on top of current food trends.
- Certifications: ServeSafe Certified.
- Work Environment: This hands-on position requires 80% of the work week to be spent actively engaged in running culinary operations, with the ability to work on your feet for up to 10 hours at a time and lift at least 50 lbs.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Financial Awareness: Actively seeking opportunities to optimize financial costs and investments when making decisions that have a financial implication.
- Functional Expertise and Usage: Acquiring and applying functional knowledge in an area of specialty that is not technical, such as operations, finance, and human resource management.
- Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
- Integrity: Upholding accepted social and ethical standards in job-related activities and behaviors.
- Starting salary of $80,000 per year, depending on experience.
- Dental insurance.
- Employee discount.
- Health insurance.
- Vision insurance.
- Short-term Disability.
- Long-Term Disability.
- Group Life.
- Sick Time & Vacation Time or Paid time off.
- Full-time, in-person position with day, evening, and weekend availability.
