Senior Service Desk Specialist

1 day ago


New York, New York, United States Ipsos-Insight, LLC Full time
About the Role

We are seeking a highly skilled and experienced Senior Service Desk Specialist to join our team at Ipsos-Insight, LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our computer systems and networks.

Key Responsibilities
  • Provide technical support to employees via phone, email, and in-person
  • Troubleshoot and resolve hardware and software issues
  • Install, configure, and maintain computer systems and networks
  • Manage and maintain accurate records of technical issues and resolutions
  • Collaborate with other IT team members to resolve complex technical issues
Requirements
  • 5+ years of experience in a technical support role
  • Strong knowledge of computer systems, networks, and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and experienced technical professional looking for a new challenge, please submit your application.



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