Customer Service Ambassador

3 weeks ago


Fullerton, California, United States Madero Cantina Full time
Customer Service Ambassador

Madero Cantina is seeking a skilled Customer Service Ambassador to provide exceptional guest experiences. As a key member of our front-of-house team, you will be responsible for greeting guests, seating them, and ensuring a smooth dining experience.

We are looking for a natural people person who can build rapport with guests and create a welcoming atmosphere. You will be detail-oriented, able to manage multiple priorities, and rely on excellent organization and communication skills to excel in this role.

Key Responsibilities:

Greet guests and seat them at tables or in waiting areas
Provide guests with menus
Assign patrons to tables suitable for their needs and according to rotation
Inform guests of current promotions and who will be serving them
Manage the flow of guests into the dining and bar areas, provide accurate wait times if necessary
May operate POS system for takeout orders and accept payments

Qualifications:

Essential to have or be able to obtain Alcohol Beverage Control Responsible Beverage Service Training certification
Must have or be able to obtain a CA Food Handlers Certificate or ServeSafe
Previous restaurant hosting or serving experience preferred
Friendly and customer-focused personality
Ability to articulate clear greetings and farewells to guests
Ability to clearly communicate guests' needs to Servers, Bussers, Managers, etc.
Ability to effectively communicate on the telephone
Availability nights, weekends, and holidays

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