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Customer Service Representative

2 months ago

Milwaukee, Wisconsin, United States Milwaukee Electronics Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Milwaukee Electronics. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and accurate information to customers regarding purchase orders, scheduling, returns, and credit processing.
  • Forecast maintenance, quotations, new product development, and customer records.
  • Act as the primary point of contact for customers via email, phone, and in-person.
  • Review customer requests and orders for accuracy and resolve discrepancies.
  • Proactively alert customers of any issues and propose solutions where possible.
  • Be the voice of the customer and advocate for their needs within the company.
  • Track customer complaints and returns to ensure timely corrective action.
  • Lead internal team meetings regarding customer growth and new product development.
  • Work with program managers to grow existing customer relationships.
  • Participate in Continuous Improvement and Lean activities to improve processes and efficiency.
Requirements
  • Minimum of three years' experience in customer service, preferably in a manufacturing environment and/or in the electronics industry.
  • Experience in managing customer relationships, including quoting and negotiations, delivery, and quality performance management.
  • Familiarity with working within an ERP/MRP system and vendor management techniques.
  • Strong data entry, problem-solving, and prioritization skills.
  • Ability to read, write, and comprehend English.
  • Must be adaptive and supportive of change.
  • Attendance is critical in this position.
Work Environment

The successful candidate will work in an office and manufacturing environment, with the possibility of remote work. The position requires sitting or standing for long periods and may require wearing Personal Protective Equipment (PPE) in designated areas.

About Milwaukee Electronics

Milwaukee Electronics is an equal opportunity employer committed to diversity and inclusion. We are dedicated to providing a positive and supportive work environment for our employees and customers.

", "lang_code": "en"}