Parking Operations Manager
5 days ago
We are seeking a highly skilled Parking Operations Manager to join our team in the West Coast region. As a key member of our operations team, you will be responsible for managing a portfolio of parking facilities and ensuring seamless operations.
Company OverviewParking Network BV is one of the largest and fastest-growing parking companies in the country, operating hundreds of thousands of parking spaces across the nation. We pride ourselves on being a PEOPLE FIRST company, with a mission to create opportunities for our employees and value for our clients.
Salary and BenefitsThe estimated salary for this position is $85,000 - $110,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401K matching, and flexible spending accounts.
Key Responsibilities- Establish and maintain rapport with management account clients.
- Ensure that increased revenue, managed expenses, and customer satisfaction are maximized by maintaining the highest level of service thresholds and initiatives aligned with client expectations.
- Lead, direct, and develop a team of employees to accomplish annual and periodic goals/initiatives, embodying and utilizing LAZ Parking's culture as a guideline.
- Screen, interview, hire, and train staff using the LAZ Way approach, scheduling newly hired employees to complete orientation within two weeks of hire.
- Develop an effective team for locations, identifying high-potential employees to support the organization's continued growth.
- Manage, plan, schedule, train, and direct activities of managers, supervisors, and front-line staff, ensuring compliance with company policies, federal, state, and local regulations, and ordinances.
- Understand, implement, and deliver all requirements outlined within the contractual agreement between LAZ Parking and clients.
- Daily, weekly, monthly, and annual financial and operational reports as required.
- Implement and complete other projects, programs, and initiatives arising from operation and clients.
- Become a subject matter expert (SME) with new technology.
- Communicate with local police departments and emergency management teams regarding program initiatives.
- Ensure locations follow LAZ Audit procedures and meet regional audit goals.
- Daily/weekly participation in various operational events, including after-hours, holidays, and weekends.
- Monitor and review weekly payroll and timekeeping compliance.
- Manage track, analyze overtime percentage, and supply regional leadership (Regional General Manager or RVP) with bi-weekly and monthly reports.
- Efficiently manage and prioritize communication, answering phone calls and texts as soon as possible, returning phone calls, and replying to emails in an urgent fashion.
- Communicate directly with GM well in advance of any requests for PTO, having an action plan in place for absence, understanding PTO must revolve around operational needs, including communication of PTO for all front-line staff, supervisors, and managers.
- Manage Safety & Claims Initiatives and company SOPs.
- Ensure all employees follow proper claims procedures of documentation and communication.
- Attend team meetings at a minimum, but not limited to, weekly TA call, Monthly Manager Meeting/Mandatory Manager Training, and Client Meetings.
- Report immediate employee challenges, concerns, incidents, and accidents to RGM, RVP, and HR.
- Additional related duties assigned.
- 3+ years in Management role.
- Good understanding of P&L.
- Excellent people skills and ability to manage positive client relations.
- Valid CA Driver's License and safe driving record.
- Ability to travel within the West Coast occasionally.
- Bachelor's Degree or equivalent work experience.
- Ability to seek improvement and create an environment of idea sharing and creative problem-solving.
- Strong financial and analytical skills and abilities.
- Strong customer service skills and abilities.
- Ability to be approachable and facilitate coaching conversations with employees and managers.
- Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
- Ability to encourage open expression of ideas and opinions.
- Excellent team-building and people skills.
- Ability to work independently and multi-task.
- Ability to communicate professionally and effectively with all levels of the organization.
- Ability to interpret policies, procedures, and standard business practices.
- Demonstrates a sense of urgency and timeliness.
- Proficient with Microsoft Office, Excel, Word, Outlook, and PowerPoint.
- Positive people management, training, and development of team.
- Customer service industry work experience.
- Power BI experience preferred.
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