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Service Advisor

2 months ago


Alexandria, Virginia, United States Ourisman Chrysler Jeep Dodge Of Alexandria Full time
About the Role

We are seeking a highly skilled Service Advisor to join our team at Ourisman Chrysler Jeep Dodge of Alexandria. As a Service Advisor, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our service department.

Key Responsibilities
  • Greet Customers Promptly: Provide a warm and welcoming experience for all customers, ensuring they feel valued and respected.
  • Obtain Customer and Vehicle Information: Accurately collect and record customer and vehicle details, ensuring all necessary information is captured.
  • Clearly Report Vehicle Symptoms: Effectively communicate with customers to understand their vehicle's issues and provide clear explanations of the necessary repairs.
  • Determine and Recommend Maintenance: Utilize your expertise to recommend necessary maintenance and repairs based on the vehicle's age, mileage, and history.
  • Prepare Accurate Estimates: Create detailed and accurate estimates for labor and parts, ensuring customers understand the costs involved.
  • Establish Follow-up Time: Schedule follow-up appointments and communicate with customers to ensure their satisfaction with the repair process.
  • Monitor Progress and Update Customers: Regularly update customers on the status of their vehicle's repairs, ensuring they are informed and satisfied.
  • Verify Invoices and Explain Work: Thoroughly review and explain all completed work and charges to customers, ensuring they understand the services provided.
Requirements
  • Proven Customer Satisfaction Record: Demonstrate a history of achieving exceptional customer satisfaction ratings.
  • Service Advisor Experience: Possess prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant.
  • Excellent Communication Skills: Develop and maintain strong relationships with customers, colleagues, and management through effective communication.
  • Positive Attitude and Personality: Demonstrate a positive and professional attitude, with a strong focus on delivering exceptional customer experiences.
  • Above Average Energy Level: Possess the energy and enthusiasm to provide exceptional service to customers, even in fast-paced environments.
  • Personal and Professional Integrity: Uphold the highest standards of integrity, honesty, and ethics in all interactions with customers and colleagues.