Service Advisor

4 weeks ago


Alexandria, Virginia, United States Walker BMW Mercedes Full time
Job Overview

We are seeking a highly skilled Service Advisor to join our team at Walker Mercedes-Benz. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Provide friendly, professional, and courteous service to every service customer
  • Acknowledge every service customer within 10 seconds of entering the service aisle or waiting in the driveway
  • Use prescribed service tools to increase customer satisfaction and service sales
  • Present menus to each customer and determine their repair needs through a series of open-ended questions
  • Check each vehicle for open recalls and keep customers informed of progress or completion of repairs
  • Prepare and track all repair orders written on a daily basis
  • Solicit repair approval with extended warranty companies and perform active delivery with each customer on completed repairs
  • Calculate all non-warranty/extended warranty repair estimates and answer phones promptly and in a courteous manner
  • Offer customers shuttle service to work/home and shuttle vehicles from the bullpen to the service aisle for customer pickup
  • Schedule and monitor progress of sublet repairs, if necessary, and conduct research and callbacks from the automated phone system

Requirements:

  • At least one year of experience in an automotive repair facility
  • General mechanical skills and excellent communication skills both in writing and in person
  • Professional personal appearance and ability to work Monday-Friday 7:30am - 5:30pm

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