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Banking Relationship Manager

2 months ago

Albany, New York, United States M&T Bank Full time
About the Role

M&T Bank is seeking a highly skilled and customer-focused Universal Banker to join our team. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences through sales, service, and digital engagement.

Key Responsibilities
  • Sales and Service: Meet customer needs by providing personalized banking solutions, promoting financial products and services, and resolving customer complaints in a timely and professional manner.
  • Branch Operations: Support daily branch operations, including cash handling, teller duties, and maintaining a clean and organized workspace.
  • Digital Engagement: Engage with customers through digital channels, including online banking, mobile banking, and social media, to provide a seamless and personalized experience.
  • Team Collaboration: Work closely with branch colleagues to achieve sales and service goals, share best practices, and provide support as needed.
Requirements
  • High School Diploma or Equivalent: Required
  • 1-2 Years of Banking Experience: Preferred
  • Excellent Communication and Interpersonal Skills: Required
  • Ability to Work in a Fast-Paced Environment: Required