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Server Hardware Specialist
1 month ago
About Cypress HCM
Cypress HCM is a leading provider of data center services, delivering cutting-edge solutions to meet the evolving needs of businesses. We are committed to excellence in every aspect of our operations, from technical expertise to customer satisfaction.
Compensation and Benefits
The successful candidate can expect a competitive salary ranging from $35 to $50 per hour, depending on experience. In addition, we offer a comprehensive benefits package, including 1.5x overtime pay, mileage reimbursement, cell phone stipend, and access to a range of health insurance options and a 401(k) plan.
Job Description
We are seeking an experienced Server Hardware Specialist to join our data center team. As a key member of our technical staff, you will be responsible for troubleshooting server connectivity issues, hardware break-fix activities, and network connectivity problems. You will work closely with our engineers to ensure that all hardware installations meet the highest standards of quality and reliability.
Primary Responsibilities
- Troubleshoot server hardware issues, including power supply and console connectivity problems.
- Perform basic hardware diagnostic and troubleshooting tasks, escalating complex issues to senior team members as necessary.
- Install new SSDs and NVMe drives into existing servers, ensuring seamless integration and optimal performance.
- Assist engineers in troubleshooting autobuild nodes that fail to deploy correctly.
- Troubleshoot and resolve network connectivity issues at the physical layer, including port flapping, link issues, and other problems.
- Process and prepare server nodes for decommissioning, collaborating with cross-functional teams to ensure smooth handover.
- Secondary responsibilities may include assisting level 3 team members with OS-level troubleshooting and network troubleshooting, ensuring data center house rules are followed, and maintaining data center cleanliness.
Requirements
- 2-4+ years of experience in a data center engineering role.
- 2+ years of network cabling experience.
- 1+ year of Linux troubleshooting experience.
- 2+ years of server hardware troubleshooting experience.
