Data Center Engineer

2 days ago


Santa Clara, California, United States Cypress HCM Full time
Data Center Technician

As a Data Center Technician, you will be responsible for troubleshooting all console connectivity issues, server power supply related issues, and network connectivity issues. You will also be responsible for assisting less experienced colleagues with the installation and troubleshooting of new SSD's and NVME's into existing servers.

These positions will work directly with Associate to Senior level Data Center Technicians responsible for all hardware break fix activities to ensure SLA's and KPI's are met. This position will also work with our full time Engineers as points of escalation.

Key Responsibilities:

  • Perform basic hardware diagnostic and troubleshooting of servers. Escalating complex issues to Senior Data Center Technicians as necessary.
  • Troubleshoot basic Linux OS level issues on all servers.
  • Installation of new SSD's and NVME's into existing servers.
  • Assist our engineers in troubleshooting all autobuild (Linux Kickstart) nodes that do not build properly (stragglers).
  • Troubleshooting and resolution of all network connectivity issues at the physical layer (port flapping, port down, link issues, etc.).
  • Resolution of manually-generated tickets through cross-functional collaboration across diverse teams.
  • Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for our third party ITAM vendor to pick up.
  • Assist with any hardware installations that do not fall within the scope of work for quarterly organic growth.
  • Secondary Responsibilities:
  • Assisting Level 3 Data Center Technicians in OS level troubleshooting and network troubleshooting.
  • Ensure our data center house rules are being followed and immediately report any concerns to leadership.
  • Ensure our data center cleanliness, any issues with cleanliness must be reported to leadership.
Requirements and Qualifications

We are looking for individuals with 2-4+ years of experience in a Data Center Engineering Role, 2+ years of network cabling experience, and 1+ years of Linux troubleshooting experience. Additionally, we require 2+ years of server hardware troubleshooting experience.

Benefits

Cypress HCM offers competitive compensation and benefits package, including an estimated salary range of $35-$40 per hour (L1) and $43-$50 per hour (L2). We also provide 1.5x OT (hours over 40 per week), mileage reimbursement, cell phone stipend (monthly), benefit options, and 401k options.



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