Slot Department Supervisor

4 weeks ago

Green Bay, Wisconsin, United States Oneida Nation Full time
Job Title: Slot Supervisor

Job Summary:

The Slot Supervisor is responsible for overseeing the daily operations of the Slot Department, ensuring that department services meet and exceed customer expectations. This role requires strong leadership and communication skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:

  • Provide excellent customer service to internal and external customers
  • Lead and supervise Slot Department staff, including training and evaluating employees
  • Develop and maintain effective communication processes with all Gaming personnel and internal and external customers
  • Ensure compliance with regulatory requirements and department policies and procedures
  • Monitor and analyze work performance activities to improve efficiency and effectiveness
  • Host regular staff meetings to ensure timely and effective communication between personnel and departmental activities
  • Maintain and secure necessary controls for Slot operations, including outlets
  • Protect casino assets by safeguarding department equipment, radios, money bags, keys, and other related assets
  • Ensure department procedures are reinforced and performance is monitored and evaluated to implement employee training needs when necessary
  • Receive and document customer inquiries and concerns on designated shifts as needed/required
  • Provide accurate and detailed daily shift reports to the Slots Manager, including schedule changes, employee changes, and disciplinary actions
  • Monitor, edit, and complete daily payroll reports for designated shifts as required
  • Submit daily documentation regarding leave of absences, medical, worker's compensation, and injury reports to appropriate personnel in a timely manner
  • Maintain department inventory supply forms, such as W2G, cancel credits, jackpots, and other related documentation
  • Complete fact-based investigations of alleged infractions of department work rules, Tribal policies and procedures, Title 31, W2G, and follow up with training or progressive discipline when required
  • Organize and implement a team of employees to perform monthly meter reads with the Accounting Department
  • Work cooperatively with Marketing in the promotion and publicity of slot winners
  • Participate in continuous improvement teams as assigned and use tools for effective planning and improvement of customer service and production processes
  • Maintain professional and technical knowledge by conducting research, attending seminars, educational workshops, classes, and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of contracting agencies and related organizations

Requirements:

  • Associates degree in Business Administration or equivalent experience and education
  • Driver's license and personal vehicle insurance required
  • Driver safety training
  • Ability to exercise independent judgment and meet strict timelines
  • Ability to establish and maintain good working relationships with individuals of varying social and cultural backgrounds
  • Work independently or as a member of a team
  • Knowledge and ability to interpret federal, state, county, and local laws, and Indian Gaming regulations and requirements

Working Conditions:

  • Stand frequently
  • Sit frequently
  • Walk frequently
  • Reach frequently
  • Talk frequently
  • Hear frequently
  • Lift 11-24 pounds occasionally
  • Move 11-24 pounds occasionally
  • Evening and weekend work may be required
  • Work situations not smoke-free
  • Noise moderate level
  • Work situations with dust
  • Travel may be required
  • Must be eighteen (18) years of age or older

Experience:

  • Customer service or in a hospitality environment
  • Supervisory or lead experience

Nonessential:

  • Casino/Gaming environment

Equal Employment Opportunity Statement:

The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age, or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.

Continuation of this position is contingent upon funding allocations.

Must maintain strict security, confidentiality, and quality to meet professional standards of the department.

Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.

Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation/State Compact and/or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and/or Gaming license as a condition of employment.

Must be willing and able to obtain additional related education and training.

Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.

A Tuberculosis (TB) Screening and/or a 2-step TB Skin Test is required within thirty (30) days of employment.

Must provide a copy of diploma/degree, license, or certification upon employment.

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