Automotive Service Representative

1 month ago


Brockton, Massachusetts, United States Midas Full time
Job Title: Automotive Customer Service Representative/Service Writer

At Midas, we are dedicated to providing exceptional services to our customers' vehicles in the areas of inspection, diagnosis, and repair. We are seeking a highly skilled and customer-focused Automotive Customer Service Representative/Service Writer to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

Key Responsibilities:
  • Deliver exceptional customer service while listening and consulting customers
  • Follow up with customers, services requested, estimated completion times, etc.
  • Oversee complete vehicle inspections and make comprehensive recommendations, building computerized repair orders and sourcing parts
  • Deliver and discuss pricing estimates with customers, as well as promoting shop service specials
  • Lead, manage, and train team members while keeping in tune with our company's vision, purpose, core values, and employee creed
  • Supervise up to ten employees
  • Oversee technicians' inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks
  • Ensure overall cleanliness and organization of the facility
  • Perform other duties as assigned
Qualifications:
  • General automotive knowledge
  • Excellent customer service disposition
  • Good communication skills
  • Leadership ability
  • Team building skills
  • Ability to work a flexible retail schedule, including weekends, evenings, and holidays
  • Valid driver's license

Midas is committed to training our associates and promoting from within the organization. We offer excellent pay, plus benefits, including medical, dental, and a retirement plan. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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