Automotive Service Advisor

3 weeks ago


Brockton, Massachusetts, United States Victory Automotive Group Full time
Job Title: Automotive Service Advisor

Job Summary:
Victory Automotive Group is seeking a highly skilled Automotive Service Advisor to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring timely and accurate diagnosis of vehicle problems, and managing the repair process from start to finish.

Key Responsibilities:
  • Schedule service appointments and ensure prompt and accurate diagnosis of vehicle problems
  • Follow up on repair status to ensure vehicles are ready when promised and inform customers of any delays
  • Make repair recommendations and manage delivery of repairs by setting and managing customer expectations
  • Ensure all completed repairs have gone through quality control and/or a road test
  • Maintain current knowledge of vehicle operation, warranties, campaigns, and other service information
  • Ensure all service level targets are met or exceeded
  • Ensure required documentation is complete and in compliance with regulations and standards
  • Comply with and enforce all safety policies and procedures
  • Attend all staff meetings, trainings, and educational classes as required
  • Perform other duties as assigned

Requirements:
  • High school diploma or GED
  • One year of dealer-level or large facility experience preferred
  • Valid and unrestricted driver's license and clean driving record
  • Professional and dependable
  • Safety and customer service oriented
  • Basic computer and internet skills
  • Outstanding communication skills
  • Professional appearance and work ethic
  • Ability to read and comprehend instructions
  • Able to bend, kneel, squat, stand, and lift heavy objects as needed

Benefits:
  • Competitive pay based on experience
  • Medical benefits
  • Paid vacation
  • Holidays
  • Professional workplace
  • Non-smoking workplace
  • Drug-free workplace
  • Opportunity for advancement
  • Direct deposit
  • 401(k) with company match


  • Brockton, Massachusetts, United States McGovern Automotive Group Full time

    McGovern Automotive Group is seeking a skilled Service Advisor to join our team in Brockton, MA. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Schedule service appointments and obtain customer and vehicle data prior to arrival.Provide accurate and clear written...


  • Brockton, Massachusetts, United States McGovern Automotive Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at McGovern Automotive Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesSchedule service appointments and obtain customer and vehicle data prior to arrivalProvide a...


  • Brockton, Massachusetts, United States McGovern Automotive Group Full time

    McGovern Automotive Group is a dynamic and rapidly expanding automotive retailer seeking a skilled Service Advisor to join our team.Sales and schedules needed service work in the service department, ensuring seamless customer experiences.Key responsibilities include:Scheduling service appointments and obtaining customer and vehicle data prior to...


  • Brockton, Massachusetts, United States McGovern Automotive Group Full time

    Service AdvisorMcGovern Automotive Group is a dynamic and growing automotive retailer seeking a skilled Service Advisor to join our team.Key Responsibilities:Schedule service appointments and obtain customer and vehicle data prior to arrival.Provide exceptional customer service, greeting customers in a timely and friendly manner, and obtaining vehicle...


  • Brockton, Massachusetts, United States McGovern Automotive Group Full time

    Job Summary: We are seeking a highly skilled Automotive Service Technician to join our team at McGovern Automotive Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support. Key Responsibilities:Schedule service appointments and obtain customer and vehicle data prior to arrival.Greets...


  • Brockton, Massachusetts, United States VIP Auto LLC Full time

    Job Title: Automotive Service TechnicianVIP Auto LLC is seeking a skilled Automotive Service Technician to join our team. As a key member of our service department, you will be responsible for diagnosing and repairing a wide range of automotive issues.Key Responsibilities:Diagnose and repair automotive issues using advanced diagnostic tools and...


  • Brockton, Massachusetts, United States Copeland Auto Group Full time

    Career OpportunityCopeland Toyota is seeking a skilled Automotive Technician to join our team. As a family-owned and operated dealership since 1970, we pride ourselves on providing exceptional customer service and a state-of-the-art facility.Responsibilities:Perform repairs and maintenance on vehicles with efficiency and accuracyDiagnose and repair...


  • Brockton, Massachusetts, United States Victory Automotive Group Full time

    Victory Automotive Group is a family-owned and operated business with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities, and each manufacturer we represent.As an Experienced Lube Technician, you will be responsible for servicing vehicles following established standards and procedures. This...


  • Brockton, Massachusetts, United States Copeland Chevrolet Full time

    Job OpportunityWe are seeking a skilled Automotive Technician to join our team at Copeland Chevrolet in Massachusetts. This is a full-time, hourly position with a competitive salary range of $65,000 to $130,000 per year, paid weekly.Key Responsibilities:Perform work specified on the repair order with efficiency and in accordance with dealership...


  • Brockton, Massachusetts, United States Ocean Honda of Brockton Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Ocean Honda of Brockton. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring timely and accurate diagnosis of vehicle problems, and managing the delivery of repairs.Key...

  • Automotive Technician

    3 weeks ago


    Brockton, Massachusetts, United States BMW Dealer Careers Full time

    Job SummaryAs a BMW Technician at BMW Dealer Careers, you will be responsible for performing diagnoses, repairs, and maintenance work for customer and dealership vehicles. You'll be at the forefront of innovative automotive diagnostic technologies.Key ResponsibilitiesReceiving and carrying-out Repair Orders as dispatched.Performing diagnostic services and...


  • Brockton, Massachusetts, United States Victory Automotive Group Full time

    About the Role:Victory Automotive Group is seeking a skilled Automotive Sales Consultant to join our team. As a Sales Consultant, you will be responsible for presenting new and pre-owned vehicles to customers in an attractive and highly informative fashion.Key Responsibilities:Help customers with vehicle selection and promote model options and features,...


  • Brockton, Massachusetts, United States McGovern Automotive Group Full time

    McGovern Automotive Group is seeking an experienced Automotive Parts Consultant to join our team at Hyundai Brockton. As a key member of our parts department, you will be responsible for collecting payments from retail customers, maintaining inventory of parts and shop materials, and answering phone calls to provide price quotes and other information....


  • Brockton, Massachusetts, United States McGovern Automotive Group Full time

    About the RoleWe are seeking a highly motivated and results-driven Internet Sales/Business Development Agent to join our Hyundai of Brockton team at McGovern Automotive Group.Key ResponsibilitiesManage incoming internet and phone inquiries, proactively pursuing additional customer leads to drive business growth and customer satisfaction.Listen attentively to...


  • Brockton, Massachusetts, United States Victory Automotive Group Full time

    Victory Automotive Group is a family-owned and operated business with over 40 locations across the United States. We are committed to providing the best opportunities for our employees, customers, and communities.As an Automotive Sales Consultant, you will be responsible for helping customers select and purchase new and used vehicles. You will also be...


  • Brockton, Massachusetts, United States Midas Full time

    At Midas, we are committed to delivering exceptional customer experiences in automotive services. We are seeking a skilled Automotive Service Manager to oversee all service department activities in our retail stores.This role is a Store Manager developmental position, offering opportunities for growth and development within the organization. As a key member...


  • Brockton, Massachusetts, United States Midas Full time

    Job Title: Automotive Customer Service Representative/Service WriterAt Midas, we are dedicated to providing exceptional services to our customers' vehicles in the areas of inspection, diagnosis, and repair. We are seeking a highly skilled and customer-focused Automotive Customer Service Representative/Service Writer to manage and direct all service...


  • Brockton, Massachusetts, United States McGovern Automotive Group Full time

    About the RoleWe are seeking a highly motivated and results-driven Internet Sales/Business Development Agent to join our team at McGovern Automotive Group. As a key member of our team, you will be responsible for managing incoming internet and phone inquiries, providing exceptional customer service, and working closely with our sales staff to drive business...


  • Brockton, Massachusetts, United States Lynch's Towing Service Full time

    Job OverviewWe are seeking a highly skilled and experienced automotive technician to join our team at Lynch's Towing Service. The ideal candidate will have a strong background in mechanical repair and a positive attitude towards working with others.Key Responsibilities:Perform routine maintenance and repairs on fleet vehiclesUtilize diagnostic tools to...


  • Brockton, Massachusetts, United States Midas Full time

    Job SummaryMidas is seeking an experienced Automotive Service Manager to lead our retail store's service department. As a key member of our team, you will be responsible for managing and directing all service department activities, including customer service, vehicle inspections, and repair orders.This is a developmental role for a Store Manager, and we are...