Program Representative

3 weeks ago


Philadelphia, Pennsylvania, United States Philadelphia Works, Inc. Full time
About Philadelphia Works, Inc.

We are a 501c3 non-profit organization dedicated to investing in solutions and services that grow Philadelphia's economy. Our mission is to connect employers to workforce talent and career seekers to jobs, while influencing public policies that support economic growth.

Job Summary

The Program Representative is a critical role that serves as the primary contact for a specified contracted service provider. This individual will be responsible for liaising all communication, scope of service expectations, and technical assistance between contractors and Philadelphia Works, Inc.

Key Responsibilities
  1. Main point of contact in Operations & Data Unit for assigned contracted providers.
  2. Responsible for programmatic contract management, ensuring all aspects of the scope of services are carried out and review and approve deliverables related to invoicing within specified timeframes.
  3. Participate in the development and periodic update and revision of programmatic monitoring tools or service delivery improvements.
  4. Work closely with the Program Monitor to facilitate a continuous improvement plan to address delivery-related deficiencies based on compliance-related findings from the monitoring.
  5. Carry out duties and expectations within the Program Representative manual, guiding program requirements for WIOA Title I Adult & Dislocated Worker Services, and Temporary Assistance for Needy Families (TANF) employment and training programs.
  6. Respond to and create plans based on trends, comparisons, or recommendations made as a result of monitoring:
    1. Develop and conduct individual and/or group training, on an as-needed basis for contracted provider staff
    2. Conduct regular discussion of contractual performance with provider management
    3. Collaborate with PhilaWorks Integrated System Team to develop and implement new policies, protocols, procedures based on monitoring findings, trends, etc.
    4. Provide technical assistance on an ongoing basis and as needed
    5. Collaborate with Program Monitor and PhilaWorks Management to develop, implement, and oversee a plan of correction, as needed
    6. Support continuous improvement and the implementation of new projects and concepts:
      1. Be the influencer of change
      2. Communicate processes/procedures to providers in a consistent manner
      3. Provide training to providers on new processes/procedures, as needed
      4. Follow through to ensure consistent and efficient implementation
  7. Provide an overall assessment and communication of contractor's operational success
  8. Conduct a minimum of weekly visits to the Contract sites.
  9. Perform other job-related duties as assigned.
Requirements

We are seeking a highly skilled and experienced individual with a Bachelor's Degree in Human Services, Business Management, or a related field. The ideal candidate will have 2-3 years of monitoring or quality assurance experience, with previous workforce experience preferred. Knowledge of WIOA and TANF regulation law is also required.

What We Offer

Philadelphia Works offers a competitive benefits program, including medical, dental, vision, 401(k), tuition assistance, life, and disability insurance. We also offer company-paid vacation, personal, and sick leave days.

We are an equal opportunity employer and comply with all laws prohibiting discrimination based on race, color, religion, sex, gender, creed, age, national origin, ancestry, familial status, religion, physical or mental disability, veteran status, sexual preference, political affiliation, or any other basis protected by federal, state, or local laws.



  • Philadelphia, Pennsylvania, United States Philadelphia Works Full time

    Job Title: Program RepresentativePhiladelphia Works, Inc. is seeking a highly skilled Program Representative to join our team. As a key member of our Operations & Data Unit, you will serve as the primary point of contact for assigned contracted service providers, ensuring seamless communication and effective management of programmatic contracts.Key...


  • Philadelphia, Pennsylvania, United States Philadelphia Works Full time

    Job Title: Program RepresentativePhiladelphia Works, Inc. is seeking a highly skilled Program Representative to join our team. As a key member of our Operations & Data Unit, you will serve as the primary point of contact for assigned contracted service providers, ensuring seamless communication and effective management of programmatic contracts.Key...


  • Philadelphia, Pennsylvania, United States Philadelphia Works, Inc. Full time

    About Philadelphia Works, Inc.Philadelphia Works, Inc. is a 501(c)(3) non-profit organization dedicated to driving economic growth in Philadelphia by connecting employers with skilled workforce talent and career seekers with job opportunities. Our mission is to invest in solutions and services that foster a thriving and skilled workforce.Role SummaryThe...


  • Philadelphia, Pennsylvania, United States Commonwealth of Pennsylvania Full time

    Job Title: Human Services Program RepresentativeJoin the Commonwealth of Pennsylvania in making a positive impact on the lives of individuals with autism.About the Role:We are seeking a highly motivated and experienced Human Services Program Representative to oversee and monitor the Adult Autism Waiver Program. As a key member of our team, you will be...


  • Philadelphia, Pennsylvania, United States ActionAIDS Full time

    Job Title: Representative Payee Program SpecialistAt Action Wellness, we are seeking a highly skilled Representative Payee Program Specialist to join our Direct Services team. As a key member of our team, you will be responsible for managing the accounts of approximately 20-25 representative payee clients, acting as a liaison to the Social Security...


  • Philadelphia, Pennsylvania, United States Philadelphia Works Full time

    Job SummaryThe Program Representative is a key contact for contracted service providers, ensuring effective communication and technical assistance between contractors and Philadelphia Works, Inc. This role involves assessment, planning, and continuous improvement based on monitoring results.Key ResponsibilitiesMain point of contact in Operations & Data Unit...


  • Philadelphia, Pennsylvania, United States Commonwealth of Pennsylvania Full time

    Job SummaryWe are seeking a highly skilled and dedicated Human Services Program Representative 1 to oversee and monitor the Adult Autism Waiver Program services. The successful candidate will be responsible for reviewing, coordinating, and administering the program, ensuring compliance with regulations and policies.Key ResponsibilitiesReview and analyze...

  • Sales Representative

    3 weeks ago


    Philadelphia, Pennsylvania, United States macmillan learning Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Representative to join our team at Macmillan Learning. As a Sales Representative, you will be responsible for acquiring, negotiating, and selling custom published adoptions and original authored custom works from our Curriculum Solutions.Key ResponsibilitiesSchedule and plan campus sales...

  • Sales Representative

    4 weeks ago


    Philadelphia, Pennsylvania, United States Verkada Full time

    {"title": "Sales Representative", "content": "Unlock Your Potential as a Sales Representative at VerkadaJoin a dynamic team of sales professionals who are shaping the future of cloud-based physical security solutions. As a Sales Representative at Verkada, you will be responsible for identifying and pursuing new business opportunities, building strong...

  • Sales Representative

    3 weeks ago


    Philadelphia, Pennsylvania, United States Republic National Distributing Company Full time

    Control State Sales RepresentativeAt Republic National Distributing Company, we are seeking a highly motivated and results-driven Control State Sales Representative to join our team. As a key member of our sales team, you will be responsible for promoting and selling our organization's products within an assigned geographic area, product range, or list of...


  • Philadelphia, Pennsylvania, United States City of Philadelphia Full time

    About the PositionThis is a challenging and rewarding role that requires a strong background in public health administration. As a Health Program Manager, you will be responsible for directing the planning, development, coordination, monitoring, and evaluation of program services in the area of specialization.Key ResponsibilitiesPrepare program policy and...

  • Sales Representative

    2 weeks ago


    Philadelphia, Pennsylvania, United States Hertz Full time

    Unlock Your Potential as a Sales Representative at HertzAs a Sales Representative at Hertz, you will be the face of our company, providing exceptional customer service and sales support to our valued customers. Your primary goal will be to maximize revenue opportunities by actively offering products and services, while ensuring that our customers receive...


  • Philadelphia, Pennsylvania, United States AgustaWestland Philadelphia Corporation Full time

    Procurement Program ManagerJoin our team as a Procurement Program Manager at AgustaWestland Philadelphia Corporation. As a key member of our Procurement organization, you will play a critical role in the coordination, leadership, and program management of procurement programs/platforms.Key Responsibilities:Represent the primary Procurement interface for PLMs...


  • Philadelphia, Pennsylvania, United States Fidelity TalentSource LLC Full time

    Job Description:Financial Services RepresentativeWe are seeking a highly motivated and customer-focused Financial Services Representative to join our team. As a Financial Services Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and helping them achieve their financial goals.Key...


  • Philadelphia, Pennsylvania, United States GREATER PHILADELPHIA URBAN AFFAIRS Full time

    Job OverviewProgram OverviewGREATER PHILADELPHIA URBAN AFFAIRS is dedicated to enhancing the lives of families by facilitating access to essential services and support systems. Our mission focuses on empowering families to navigate and improve child-serving systems through education, advocacy, and community engagement.Position OverviewReports to: Program...

  • Sales Representative

    2 weeks ago


    Philadelphia, Pennsylvania, United States Whitecap Full time

    Accelerated Sales ProgramWhite Cap is seeking a highly motivated and results-driven Sales Representative to join our Accelerated Sales Program. As a Sales Representative, you will be responsible for developing and executing sales strategies to drive revenue growth and expand our customer base.Key Responsibilities:Develop and execute sales plans to achieve...


  • Philadelphia, Pennsylvania, United States Comhar Inc. Full time

    Assistant Program Director Job DescriptionAt COMHAR, Inc., we are seeking a highly skilled and experienced Assistant Program Director to join our team. This role will provide clinical and administrative oversight and support to our Latino Treatment Program (LTP), an outpatient behavioral health clinic serving a large Latinx/o population in the community.Key...


  • Philadelphia, Pennsylvania, United States InsideHigherEd Full time

    Job Title: Sales Representative, WXPNJob Summary:WXPN, the public media service from the University of Pennsylvania, is seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for generating and cultivating business for the underwriting team, working closely with clients to...


  • Philadelphia, Pennsylvania, United States Galaxy Technologies Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Galaxy Technologies. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the insurance industry.Your primary focus will be on delivering top-notch customer support through telephone interactions,...


  • Philadelphia, Pennsylvania, United States Genuine Parts Company Full time

    Job Title: Customer Sales RepresentativeAbout the Role:We are seeking a highly motivated and results-driven Customer Sales Representative to join our team. As a key member of our sales team, you will be responsible for driving growth and sales revenue by promoting our entire line of products and services to wholesale customers.Key Responsibilities:Drive...