Field Service Technician
3 days ago
Marvin is seeking a skilled Field Service Technician to provide post-sales support for Marvin windows and doors. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring timely and efficient service, and maintaining accurate documentation.
Key Responsibilities- Provide professional communication with customers and Marvin Replacement support staff to ensure seamless service delivery.
- Manage time effectively, plan routes, and schedule service jobs to meet our service goals and customer needs.
- Document jobsites clearly and concisely to facilitate timely closure of service requests.
- Utilize company-provided vehicle and equipment to perform duties.
- Dependable work ethic and self-motivation.
- Excellent social skills, including ability to deliver difficult messages and manage customer expectations.
- Strong computer skills and ability to learn new software.
- Positive attitude and ability to think outside the box to resolve service issues.
- Ability to make sound financial decisions that impact the company.
- Excellent organizational skills to manage weekly work schedules.
- High school diploma or equivalent experience.
- Experience with installing replacement windows and doors.
- Excellent driving record and valid driver's license.
- Ability to meet physical demands of the position, including lifting up to 75 pounds and climbing ladders and scaffolding.
Marvin is a family-owned and -led window and door company committed to creating better ways of living. We offer a comprehensive benefits package, profit sharing, and 401(k) savings match. Our culture is built on values that prioritize employee wellbeing and support a better living approach to benefits.
We are proud to be one of America's Top 20 Large Employers of 2024, according to Forbes Magazine. Join our team and experience the Marvin difference.
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