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Branch Operations Manager

2 months ago

Stockton, California, United States ASSOCIATED PACKAGING INCORPORATED Full time
Job Description

Associated Packaging Incorporated is seeking a highly skilled and experienced professional to fill the role of Branch Operations Manager. This is a challenging and rewarding position that requires strong leadership and management skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Oversee the accuracy, timeliness, and processing of daily customer orders with the customer service team in support of the sales team.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Manage inventory levels and ensure proper replenishment based on forecasts and historical levels.
  • Review and approve daily purchase orders for accuracy.
  • Ensure accurate order fulfillment and shipping while coordinating with the warehouse manager and warehouse staff.
  • Recruit, screen, and hire new employees, as well as conduct performance evaluations and provide coaching and development opportunities.
  • Analyze and optimize office operations and procedures to improve efficiency and productivity.
  • Oversee and reconcile inventory counts on a quarterly basis and at year-end, tracing history to determine reasons for discrepancies.
  • Review and analyze financial statements, inventory turns, accounts receivable reports, and key performance indicators (KPIs) to identify areas for improvement.
  • Approve all payables and operating expenses incurred by the branch.
  • Develop and implement training programs to enhance the skills and knowledge of employees.
  • Determine and plan workloads for each employee, as well as schedule regular meetings to discuss employee issues, concerns, and problems.
  • Collaborate with vendors to implement new rebates, price supports, and extend renewals.
  • Travel with sales representatives to meet with customers as needed.

Requirements:

  • Bachelor's degree in a business-related field.
  • Minimum of 10 years of experience in office management, preferably in a sales-driven industry.
  • Excellent verbal, written communication, and interpersonal skills, with a customer-service-driven focus.
  • Basic computer skills and knowledge of relevant software applications, including Microsoft Office 365 products.
  • Experience with budgeting practices and analysis of budgets.
  • Ability to work independently and manage priorities under tight deadlines to ensure maximum productivity.
  • Establish and maintain cooperative and effective working relationships within the office.
  • Ability to effectively communicate and train associates on documented processes.
  • Adept at working on multiple concurrent tasks with little supervision.
  • Ability to calculate figures and amounts, such as discounts, interest, commissions, and percentages.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Warehouse environment, not climate controlled.
  • Office environment, climate controlled.
  • Noise level in this work environment is usually moderate.