Community Association Manager
2 weeks ago
The Community Manager is responsible for overseeing the overall operation and administration of a community association. This role involves interacting with various stakeholders, including homeowners, vendors, board members, and staff at the Associa Client Shared Service Center (CSSC) and within the branch office.
Key Responsibilities- Supervise the operation and administration of the Association in accordance with management agreements and Association policies and procedures.
- Act as the primary liaison with the Association Board of Directors and homeowners as needed.
- Perform and direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
- Ensure Associa community management tools are being effectively developed and utilized.
- Review monthly financial reports and ensure management summaries are submitted to the Association Board of Directors.
- Provide recommendations to the Association Board of Directors and committees regarding major capital expenditures.
- Monitor corporate and client delinquency rates and collections process for account portfolios.
- Attend Board meetings and community events as needed.
- Prepare Board packages according to established time frames.
- Ensure the Board of Directors is aware of legal actions involving the Association.
- Maintain unit and contract files relating to the operations of the Association.
- Assist the Board of Directors/ARB with architectural review processes and routine inspections as necessary.
- Responsible for maintenance of C3 data base, including updating resident information.
- Responsible for routine and special project vendor management, including procurement and performance evaluation.
- Responsible for oversight of Associa staff as contract provides.
- Coordinate and/or oversee inspection of building facilities and/or common areas and arrange appropriate follow-up actions as required.
- Oversee the AP process in accordance with Associa home office processes and procedures.
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
- Knowledge of communities/property/real estate and homeowners associations.
- Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
- Knowledge of conflict resolution techniques at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Self-motivated, proactive, detail-oriented, and a team player.
- Time management and time-critical prioritization skills.
Associa is a leading provider of community management services, with over 300 branch offices across North America and a team of 15,000+ professionals dedicated to delivering exceptional results. If you are a motivated and detail-oriented individual with a passion for community management, we encourage you to apply for this exciting opportunity.
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