Technical CX Operations Manager
6 days ago
At BambooHR, we're dedicated to setting people free to do meaningful work. Our mission is simple, yet impactful: create software that makes a difference in the lives of HR professionals and employees worldwide.
About the RoleWe're seeking an experienced Technical CX Operations Manager to join our team As a key member of our Customer Experience Operations department, you'll play a critical role in delivering scalable process management and systems design to accelerate our vision of setting people free to do great work.
Duties and Responsibilities- Lead, mentor, and develop a high-performing team of 4-6 CX operations professionals, fostering a collaborative environment and driving success through coaching, guidance, and support.
- Manage day-to-day support activities, including user support and administration, issue management, performance monitoring, adoption and training, business requirement development, process documentation, stakeholder communication, and KPI monitoring.
- Maintain product knowledge across the CX toolset, particularly regarding BambooHR's deployment.
- Prioritize, batch, and sequence work within your area of accountability, ensuring alignment with established Service Level Agreements.
To succeed in this role, you'll need:
- 5+ years of experience in a technology/software company in Operations or IT.
- Strong leadership skills, with the ability to inspire, coach, and motivate cross-functional projects and teams.
- Strong analytical and critical thinking skills, with experience in data analysis, business intelligence, and report/dashboard design.
- Excellent communication and collaboration skills, with the ability to set and meet deadlines, manage competing priorities, and shift focus when necessary.
- Bachelor's degree, or equivalent experience in a relevant field (e.g., customer experience, operations, business analysis, data analytics, database administration, computer science).
We provide a comprehensive benefits package, including:
- A competitive estimated salary range: $120,000 - $180,000 per year.
- Great Company Culture, recognized by multiple organizations for its excellence.
- An Impactful Work Environment, where you can grow and create within the company.
- Rest and Relaxation: 4 weeks paid time off, 11 paid holidays, and a generous vacation policy.
- Health Benefits, including medical, dental, and vision insurance.
- Financial Peace University, with a one-year subscription and bonus.
- Educational Benefits, helping cover higher education expenses.
- In-Person Onboarding and Flexible Work Models, depending on position and location.
Please note that background and credit checks are required for employment at BambooHR.
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