Theatre Operations Manager

1 week ago


Blacksburg, Virginia, United States McClain's at First & Main Full time

Theatre Operations Manager Role

McClain's at First & Main is seeking a dedicated and experienced Theatre Operations Manager to oversee the smooth operation of our theatre. This role requires excellent communication, problem-solving, and leadership skills, as well as a passion for delivering exceptional customer experiences.

About McClain's at First & Main

We are a family-owned and operated business that has been bringing magic to our guests since 1924. Our commitment to quality service, innovative technologies, and a fun work environment makes us an ideal place to build your career.

Job Responsibilities

  • Schedule Management: Develop and manage staff schedules to ensure adequate coverage during peak periods and meet operational needs.
  • Employee Development: Train and mentor new employees on theatre operations, customer service, and safety protocols.
  • Customer Service: Foster a positive and welcoming environment for guests, responding promptly to complaints and concerns.
  • Inventory Management: Oversee inventory levels, ordering supplies, and managing resources to maintain optimal stock levels and minimize waste.
  • Conflict Resolution: Address conflicts and issues between employees, customers, or vendors in a fair and professional manner.
  • Communication: Effectively communicate with team members, supervisors, and external stakeholders to ensure seamless operations.
  • Event Planning: Assist in planning and executing special events, such as movie premieres, birthday parties, and corporate functions.

Requirements

  • Age Requirement: Must be at least 21 years old.
  • Availability: Willingness to work varied shifts, including evenings, weekends, and holidays.
  • Skills: Excellent communication, problem-solving, and leadership skills.
  • Education: High school diploma or equivalent required; degree in hospitality, management, or related field preferred.
  • Certifications: Food Safety Certification and/or R-Serving Certification (if applicable).

Benefits

  • Discounts: Enjoy discounted tickets, concessions, and merchandise.
  • Flexible Scheduling: Opportunities for flexible scheduling, including part-time and full-time positions.
  • Tuition Reimbursement: Assistance with education expenses through our tuition reimbursement program.
  • Professional Development: Training and development opportunities to enhance your skills and career growth.

Salary: $45,000 - $60,000 per year, depending on experience and qualifications.



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