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Environmental Services Operations Manager

2 months ago


Long Beach, California, United States Compass Group USA Full time
Job Summary

We are seeking a highly skilled and experienced Environmental Services Operations Manager to join our team at Compass Group USA. As a key member of our facilities management team, you will be responsible for directing and overseeing the operational needs of our Housekeeping Department.

Key Responsibilities:
  • Leadership and Management: Establish and annually review standards and work procedures for all housekeeping staff, ensuring a high level of service and quality.
  • Staffing and Scheduling: Plan work and staffing schedules to ensure adequate services are rendered, and coordinate the tasks of front-line staff.
  • Training and Development: Assist in the hiring process, interview, hire, and train new associates, and orient, develop, and supervise all supervisory/housekeeping staff.
  • Quality Control: Conduct regular inspections and make recommendations to the facility to ensure compliance with standards and regulations.
  • Reporting and Communication: Conduct monthly reporting of goals, accomplishments, and future plans, and communicate effectively with staff, administration, and other departments.
  • External Services: Coordinate outside services, such as Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling programs.
Requirements:
  • Education: Four-year college degree, military experience, or equivalent work experience required.
  • Experience: At least one year of supervisory experience in housekeeping or a service-related field with high customer/client contact required.
  • Skills: Ability to communicate effectively in written format and oral presentations, ability to multi-task and establish priorities, ability to maintain organization in a changing and stressful environment, and exhibit initiative, responsibility, flexibility, and leadership.
  • Work Schedule: Ability to work a day shift Monday-Friday, with a weekend and holiday rotation, and willingness to work a 10-hour day on a regular basis.
  • Computer Skills: Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.