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Senior Operations Manager

2 months ago


Louisville, Kentucky, United States Piedmont Airlines Full time

About the Role:

Piedmont Airlines is excited to invite applications for the position of Senior Operations Manager within our Ground Handling Department. This role is pivotal in ensuring that our operational activities align with our established policies and procedures, while fostering a culture of growth and teamwork.

Key Responsibilities:

  • Supervise station labor relations, operational efficiencies, maintenance, safety, and security protocols.
  • Maintain a focus on company objectives and customer satisfaction during daily operations.
  • Provide coaching and career development opportunities for team members.
  • Address non-compliance issues and enforce disciplinary measures when necessary.
  • Implement corporate culture, policies, and goals into everyday work practices.
  • Manage a diverse team including Shift Managers, Supervisors, and Agents.
  • Handle administrative tasks, including generating daily, weekly, and monthly reports.
  • Oversee staff scheduling, including work assignments, breaks, overtime, and coverage for absences.
  • Conduct performance evaluations for employees.

Qualifications and Skills:

  • Demonstrated success as a Team Leader with the ability to effectively plan manpower and equipment needs.
  • Strong independent work ethic with the ability to meet deadlines.
  • Proficient in collaborating with all levels of management and support staff.
  • Skilled in conflict resolution among team members.
  • Familiarity with Microsoft Office Suite is essential.
  • Previous experience with internal controls for accountable items is required.

Preferred Qualifications:

  • Minimum of two years of supervisory experience in Operations and Customer Care.
  • Knowledge of Airport Operations Area environments.
  • Familiarity with QIK, Sabre, and Internal Controls Manual (ICM).
  • Bachelor's Degree in Aviation, Business, or a related field is preferred.

Work Environment:

  • Standard office setting with the use of telephones, computers, and other office equipment.
  • Exposure to airport ramp environments, including varying weather conditions and elevated noise levels.
  • Availability for all shifts, including weekends, nights, and holidays.
  • Some travel may be necessary.

Physical Requirements:

  • Ability to occasionally lift up to 25 pounds.

The responsibilities outlined above provide a general overview of the position and are not exhaustive. Duties and expectations may evolve as needed.

Employment is contingent upon a valid driver's license, a clear driving record, a comprehensive background check, and a drug screening as required. Proof of high school or GED completion is also necessary. Candidates must be at least 18 years of age.

Compensation:

The salary range for this position is $75,000.00 to $95,000.00 annually, based on experience and location.

Piedmont Airlines is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.