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Event Operations Coordinator

2 months ago

Marquand, Missouri, United States Legends Full time

LEGENDS

Established in 2008, Legends is a premier experiences organization employing over 1,500 full-time and 30,000 seasonal staff members globally.

Legends operates through six divisions worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - providing clients and partners with a comprehensive service solution platform to enhance their brand and realize their vision.

Currently, Legends collaborates with prominent clients across various sectors including professional sports, collegiate events, attractions, entertainment, and conventions and leisure. We are recognized leaders in designing, planning, and executing extraordinary experiences in sports and entertainment.

LEGENDSGLOBAL MERCHANDISE

As acknowledged leaders in retail and merchandising globally, Legends Global Merchandise offers a fully tailored, customer-focused, omnichannel shopping experience for fans.

Our vertical service solution enables us to deliver the latest trends, styles, designs, and brand collaborations across diverse categories. For in-venue, e-commerce, and pop-up operations, Legends sets the benchmark for a distinctive shopping experience.

We take pride in curating a customized inventory portfolio for each property, functioning as a true extension of each client's brand.

Different guests have unique preferences, and we are dedicated to creating and delivering a personalized retail experience.

ROLE OVERVIEW

The Event Operations Coordinator supports the sales and operational functions of personnel involved in onsite merchandise sales and the setup of essential equipment to facilitate events with multiple sales locations.

The Event Operations Coordinator collaborates with the Event Manager in all aspects of planning, preparation, execution, and reverse logistics of each event from concept to delivery.


KEY RESPONSIBILITIES

  • Assist the Event Manager from concept to execution for each partner's retail sales operations nationwide.
  • Work closely with the partner and Event Manager to ensure expectations are met and exceeded throughout the contractual agreement.
  • Communicate sales data, customer requests, and other relevant information to the Merchandise and Partnerships team.
  • Plan event logistics, including but not limited to: event schedule (preparation, setup, during, and conclusion), travel and accommodation, financial management, staffing needs, site maps, and permitting (sales, tax, fire, building, etc.).
  • Analyze sales figures to identify strengths and areas for improvement.
  • Recommend and advise on the implementation of updates and improvements, including revisions to training policies and procedures as necessary.
  • Assist the Event Manager in directing and coordinating merchandise for other events/locations as required.
  • Lead the inventory check-in process for merchandise locations at the start of events, either at LGM or onsite.
  • Support merchandising locations such as trailers, kiosks, or stadium stores in preparation for upcoming events, following the lead of the Merchandise team on planograms, templates, visual displays, pricing, etc.
  • Oversee the execution and coordination of merchandise activities for LGM store locations, including setup, sales operations, teardown, and staffing.
  • Ensure proper display of all merchandise in all sales locations.
  • Recruit and manage additional support staff to maximize sales at events (assist the Event Manager with these responsibilities when not in the lead role).
  • Supervise security measures for all sales locations during and after business hours.
  • Maintain inventory control measures to ensure full stock throughout the event to optimize sales.
  • Conduct a physical inventory of all sales locations at the conclusion of the event when required.
  • Be accountable for all product shrinkage (loss, damage, theft) from all sales locations during the event.
  • Assist in loading and unloading merchandise before, during, and after events.
  • Oversee the packing of merchandise and displays for transportation at the conclusion of the event (assist the Event Manager with these duties when not in the lead role).
  • Assist with and oversee the transferring and recording of merchandise during events.
  • Support merchandise sales during the event as needed.
  • Oversee the collection of all sales records (assist the Event Manager with these duties when not in the lead role).
  • Supervise the collection of cash/credit card receipts from all sales locations, monitoring sales trends (assist the Event Manager with these duties when not in the lead role).
  • Balance all funds collected at the event managed, and deposit the funds in the appropriate bank account at the end of each business day (assist the Event Manager with these duties when not in the lead role).
  • Attend events as necessary, being present throughout the event duration (including returning for completion in cases of inclement weather).
  • Adhere to and enforce Legends' policies and procedures with all event staff, both full-time and temporary.
  • Other duties may be assigned.

QUALIFICATIONS

To excel in this role, candidates must successfully perform each essential duty at the highest level.

The requirements listed below represent the knowledge, skills, and abilities necessary for this position.

  • Associates or four-year college degree in business, management, or a related field is preferred.
  • Two to four years of industry experience required.
  • Three to five years of retail sales and cash management experience needed.
  • Experience in personnel management is required.
Job Knowledge, Skills, and Abilities

  • This position requires a highly organized, self-motivated individual capable of working independently.
  • Strong leadership skills with excellent oral and written communication abilities are essential.
  • Ability to manage personnel effectively.
  • Capability to handle multiple tasks and priorities while adapting to changing situations.
  • Willingness to travel 30-35 weeks/weekends throughout the year, averaging 8-9 days per event. Comfort in driving solo or with a team is necessary.
  • Ability to apply common sense understanding to execute instructions provided in written, oral, or diagram form.
  • Capacity to address problems involving several variables in standardized situations.
  • Must be a team player.
  • Ability to communicate effectively with event personnel and Legends management.
  • Basic knowledge of word processing, email/Internet software, and Excel Spreadsheet software is required.

COMPENSATION

Competitive salary, commensurate with experience, along with a comprehensive benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan.

Legends is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.