Customer Service Professional

5 days ago


Antioch, Tennessee, United States Empire Auto Parts Full time
Job Description

We are seeking a skilled Customer Service Agent to join our team. As a key member of our customer-facing staff, you will be responsible for providing exceptional service to our clients via phone and online orders.

Key Responsibilities:
  • Answer inquiries regarding product availability and pricing.
  • Process order requests using company systems and confirm online orders as needed.
  • Place outbound calls to customers to update order status and verify account information.
  • Provide product information and resolve support problems promptly.
  • Handle customer issues proactively and balance the needs of the company while advocating for the customer.
  • Listen to customer needs and overcome obstacles to securing business from the customer.
  • Highlight Empire's advantages versus competitors and fully document all interactions with the customer.


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