Patient Advocate Team Lead

3 weeks ago

Merritt Island, Florida, United States AYR Wellness Full time
About the Role

We are seeking a highly skilled and experienced Patient Advocate Team Lead to join our team at AYR Wellness. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our medical marijuana dispensary, ensuring that all retail operations are performing to company standards.

Key Responsibilities
  • Leadership and Oversight: Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health.
  • Customer Service: Provide excellent customer service to all patients while also coaching other team members.
  • Team Management: Manage and supervise the activities of patient advocate staff, ensuring that they are equipped to provide exceptional customer service and support.
  • Inventory Management: Administer routine inspections to maintain the accurate inventory of all cannabis products.
  • Training and Development: Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel.
  • Financial Management: Manage daily financial reporting requirements and oversee all cash handling procedures.
  • Scheduling: Develop and maintain a schedule of all patient advocate staff.
  • Compliance: Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team, and ensure that all procedures are updated in store to provide the best practice for staff and patients.
  • Patient Education: Oversee patient education and counseling programs, reviewing and continuously revising information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc.
  • Industry Knowledge: Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development.
  • Compliance and Regulatory: Assist in ensuring the dispensary's compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices.
  • Patient Satisfaction: Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary.
  • Inventory Control: Ensure traceability of product is maintained from reception to final sale.
  • Communication: Excellent oral and written communication skills, interpersonal skills, and proficiency in Microsoft Office.
Requirements
  • Must be 21 Years of Age.
  • Must be able to pass a Level 2 Background Check (FBI).
Preferred Qualifications
  • 1-3 years of experience in a retail or customer-facing role.

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