Patient Portal Application Specialist

5 days ago

Merritt Island, Florida, United States IASIS Healthcare Full time
Patient Portal Application Analyst Job Description

We are seeking a highly skilled Patient Portal Application Analyst to join our team at IASIS Healthcare. As a key member of our IT department, you will be responsible for analyzing, designing, testing, documenting, training, and providing daily user support for our patient portal application.

Key Responsibilities:
  • Interpret and develop project plans, functional/operational specifications, flowcharts, input and output specifications, and flowcharts.
  • Determine and accommodate the impact of various system changes on users, automated or manual, troubleshoot various problems, and respond to user department needs.
  • Interact with all levels of users throughout the organization to clarify and verify requirements at all stages of analysis, design, and implementation.
  • Apply well-defined and disciplined implementation and support processes and procedures.
  • Provide superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
  • Work within defined project plans under the direction of a lead/senior analyst, program manager, or applications manager utilizing recognized project management methodology.
  • Confer with the Project Management Office (PMO), hospital directors, and directors involved with new system implementations and system upgrades to assist in finding solutions by reviewing and validating functional specifications, identifying resources, and establishing a team to implement the solution.
  • Participate in the identification and resolution of basic application problems and procedures, suggesting solutions to identified problems.
  • Responsible for routine communication to customers, department heads, and project team members on issues, project status, software enhancements/fixes.
  • Schedule department meetings, provide on-site training, troubleshooting, and consulting.
  • Responsible for responding to issues, questions, and requests in a timely manner related to information systems on the Patient Portal application.
  • Perform on-call duties and off-hours support as required.
  • Conduct core group and end-user training classes and/or presentations as required.
Requirements:
  • Strong analytical, organizational, verbal, and written communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to cooperatively and effectively work with people from all organizational levels and build consensus through negotiation and diplomacy.
  • Ability to manage a small project and prioritize and delegate accordingly.
  • Knowledge of PC applications, e.g., Microsoft Office Suite and Project, PowerPoint preferred.
  • Strong teaching skills.
Experience:
  • Recommended: Bachelor's Degree in a health-related field or Information Systems.
  • Minimum Experience: At least 2-5 years of related work experience and/or training.
  • Ability to prioritize and simultaneously work on multiple tasks and projects.

This is a fully remote position available to individuals residing in Arizona, Arkansas, California, Connecticut, Florida, Georgia, Louisiana, Massachusetts, Michigan, Mississippi, Montana, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, or Utah.

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