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Enterprise Account Manager

1 month ago

Grand Rapids MI USA, United States Transportation Insight Holding Company Full time
Job Summary

The Account Manager is responsible for providing connection to sales, operations, and customer teams through monitoring the health and service to these customer accounts. The Account Manager works internally and externally to ensure each customer account under them is set up for success internally and being serviced to meet customer expectations.

Key Responsibilities
  • Assist in setting quarterly account's projections and revenue targets
  • Consistent, daily customer communication via email and phone
  • Coordinate monthly account reviews with customer's decision makers and applicable team members
  • Manage account's RFP/bid packets with applicable internal leaders and departments
  • Monitor and manage customer's credit to limit credit-related problems
  • Improve operational services by driving efficiencies through automation, delegation, and employee processes
  • Drive contractual volume and add strategic spot volume
  • Provide critical thinking for complex customer operational problems and how to solve them
  • Support and provide direction to Account Coordinators
  • Monitor the performance/activity of Account Coordinators and provide additional coaching as necessary
  • Develop lane-specific relationships with Network Strategy Team
  • Work proactively with customer to provide the most cost-effective solutions with the highest quality of service
  • Create and maintain account-specific SOP docs to be shared with OS
  • Complete required training
  • Act as an escalation point for customers operational leaders
  • Frequent KPI monitoring and communication
  • Work alongside Operations Manager and Account Coordinators on plan execution
  • Involvement in finding billing/credit/AR resolutions
Requirements
  • Bachelor's degree preferred
  • 1-2 years' experience preferred
  • Transportation or logistics experience required
  • Strong ability to mentor, motivate, and develop a strong team
Knowledge, Skills, and Abilities
  • Excellent interpersonal, verbal, and written communication skills; ability to communicate with various levels of leadership
  • Ability to thrive in a fast-paced, high-energy environment.
  • Ability to lead and develop a team of employees
  • Ability to read, analyze, and interpret common industry documents and reports
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the transportation and business community
  • Ability to effectively communicate and mediate with all levels of management within the company
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and basic arithmetic
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to multitask and prioritize tasks at hand
  • To perform this job successfully, an individual should have knowledge of Microsoft Office and related computer programs