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Assistant Manager of Intake Operations

2 months ago

Great Neck, New York, United States FREEDOM CARE , LLC Full time
Job Title: Assistant Manager of Intake

FreedomCare, LLC is seeking an experienced Assistant Manager to join our Intake team. As a key member of our operations team, you will be responsible for leading the charge in providing exceptional customer service to our patients and caregivers.

Key Responsibilities:
  • Manage the performance of Intake Team Leads and their teams through active motivation, assessing performance, consistent communication, and effective feedback
  • Create a positive working environment that facilitates exceptional customer service through training and development
  • Support Intake teams by standing in for Team Leads when they are out of the office to ensure team members feel supported
  • Create, manage and monitor workflows and metrics to ensure that the team is meeting departmental and company goals in sales and service
  • Cascade business goals to build awareness, ensure alignment and understanding throughout the Intake teams
  • Continually drive process improvements to positively impact business metrics and increase conversion rates
  • Manage projects that will increase the quality of services FreedomCare provides for its patients and caregivers
  • Partners with the team in the hiring, selection and onboarding/training process for new employees
Requirements:
  • Bachelor's degree
  • 3+ years of proven leadership experience with a history of effectively managing people leaders
  • Experience successfully motivating a team to meet and/or exceed targets or metrics
  • Experience managing a remote team with empathy and a focus on engagement, managing expectations and outcomes
  • Strong business acumen with the ability to understand business drivers, adapt and remain flexible during times of change
  • Self-motivated and detail-oriented with the ability to handle multiple projects and tasks in an urgent manner
  • Relationship builder with strong communication and organizational skills
  • Strong technical skills with ability to quickly learn new software and leverage tech to resolve issues
Why Work at FreedomCare?

We are committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.