Sales and Customer Service Representative

4 weeks ago


Glendale, Arizona, United States Massage Envy Full time
Overview

At Massage Envy, we're passionate about helping people feel their best. As a Sales and Customer Service Associate, you'll play a key role in delivering an exceptional experience for our clients and growing our member base.

Perks and Benefits
  • Competitive base pay, plus bonuses and commissions
  • Paid time off for full-time employees
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free or discounted massage, skincare, or stretch service each month
  • Employee discounts on products
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
Day-to-Day Responsibilities
  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach
Culture and Support

We offer a caring community that strives to celebrate individuality and share knowledge. Our trained leadership is invested in your success, and we have award programs in place to recognize outstanding performance.

If you're passionate about helping others and committed to delivering exceptional customer service, we'd love to hear from you



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